Director, Clinical Operations

We are hiring - Director Clinical Operations in San Antonio!

At Carenet every operational decision has the power to improve lives. Were looking for a strategic and results-driven leader who is passionate about delivering exceptional healthcare this role youll lead high-performing operations champion quality and workforce excellence and drive continuous improvement initiatives that enhance client satisfaction member outcomes and Carenets continued growth as a trusted healthcare partner.

• Lead and develop Clinical Managers Supervisors and clinical teams to drive high-quality safe and efficient clinical operations.
• Oversee operational performance workforce planning quality productivity service levels and financial results across a 24/7 environment.
• Monitor clinical and operational metrics identify trends and implement continuous improvement initiatives to enhance outcomes and operational efficiency.
• Ensure clinical quality patient safety regulatory compliance and adherence to organizational policies and standards.
• Partner with Operations Workforce Management Quality Technology and Client teams to implement optimize and scale clinical programs.
• Provide leadership for complex clinical operational and employee-related issues including cross-functional problem resolution and executive escalations.
• Drive process improvements technology adoption and resource optimization to strengthen service delivery scalability and organizational performance.
• Provide clinical expertise and strategic recommendations to senior leadership while building high-performing teams through coaching talent development and performance management.

1. Associates Degree in Nursing Diploma Nursing Program or equivalent required; Bachelors degree preferred.
2. Current unrestricted RN license in Texas; additional state licensure as required by client or regulatory requirements.
3. Minimum 10 years of progressive clinical operations medical management and telehealth experience.
4. Minimum 5 years of leadership experience managing leaders and clinical teams in a healthcare contact center environment leading teams of not less than 200

5. Experience leading clinical performance workforce planning service delivery and operational improvement initiatives.

6. Strong understanding of healthcare operations quality management compliance requirements and clinical governance.

7. Demonstrated ability to lead teams and improve performance in a high-volume metrics-driven environment.

8. Strong analytical decision-making and problem-solving capabilities.

9. Excellent communication and stakeholder management skills with the ability to influence across multiple functions.

10. Ability to operate effectively within a fast-paced 24/7 environment.

11. Experience with healthcare technology platforms workforce management and performance analytics.

12. Knowledge of health insurance care management and clinical service delivery models.

13. Willing to work onsite in our San Antonio Office