Director, Client Services Manufacturing Sales Services Division

Key Responsibilities

• Client Onboarding & Success
  • Oversee the launch of new client engagements ensuring smooth transitions from sales to service delivery.
  • Utilize industry experience to serve as an executive sponsor for key accounts building and maintaining strong client relationships.
• Division Leadership & Team Management
  • Lead mentor and grow client-facing delivery teams responsible for executing sales services programs.
  • Establish performance goals and accountability standards across the division.
• Process Improvement & Operational Excellence
  • Evaluate and enhance client launch materials reporting frameworks and communication templates.
  • Drive improvements in weekly and monthly reporting to deliver clarity insight and consistency.
  • Identify opportunities for automation scalability and margin improvement.
• Strategic Impact
  • Partner with executive leadership to define the long-term vision and strategy for Sales Services.
  • Track division KPIs including client satisfaction retention and financial performance.
  • Recommend new processes technologies or service enhancements that strengthen delivery and results.

Required Skills and Qualifications

• 10 years of progressive experience in client services sales operations or service delivery leadership ideally in B2B or agency environments.
• 5 Experience in industrial manufacturing across multiple industries.
• Proven success managing client-facing teams and scaling service delivery organizations.
• Strong track record of improving processes and delivering measurable client outcomes.
• Excellent leadership communication and relationship management skills.
• Data-driven mindset with experience developing and interpreting client performance reports.
• Ability to thrive in a high-growth fast-paced environment with evolving client needs.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based on the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Compensation & Benefits

• Remote or hybrid work model (depending on proximity to HQ in Waltham MA - must reside in the U.S.).
• Annual salary bonus (salary range: $110000 - $115000).
• Health coverage and other health & wellness benefits via BCBS vision care dental coverage (Delta Dental) paid paternity & maternity leave life & disability insurance 401(k) matching.
• Paid time-off and 14 paid holidays.
• Positive team culture.
• Company laptop full tech stack tools and other resources provided by demandDrive.