Director, Client Service

Title: Director Media Client Service

Location(s) (Hybrid): New York Chicago Boston Norwalk Atlanta

About the Role

Were looking for a research-first media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise (questionnaire design methodology analysis and insight storytelling) with strong media measurement fluency (cross-platform brand lift addressable/CTV digital ecosystems and modern measurement frameworks).

Youll serve as a trusted advisor to senior client stakeholders translating business questions into rigorous research approaches and turning complex datasets into clear story-driven recommendations that shape media strategy. Youll also mentor and elevate teamssetting the bar for research quality analytical rigor and consultative client leadership.

Primary Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies including methodology selection survey design and analytical approach
• Translate client business objectives into rigorous insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g. brand lift attribution audience insights across digital CTV and linear)
• Oversee quality rigor and consistency across all research outputs establishing best practices and elevating team standards
• Mentor and develop team members strengthening research analytical and storytelling capabilities across levels
• Partner cross-functionally (e.g. product data science operations) to deliver integrated high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Essential Knowledge&Experience

• 812 years of hands on experience in market research/insights with demonstrated ownership of research design analysis and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods including survey design questionnaire development and analytical interpretation
• Direct experience in media and advertising effectiveness measurement including brand lift cross-platform and/or audience insights
• Proven ability to translate complex data into clear insight-driven recommendations for senior stakeholders
• Strong client leadership skills with experience managing relationships influencing decisions and navigating complex engagements
• Track record of mentoring and developing teams elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills with the ability to present complex findings in a clear and compelling way often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelors degree in a relevant field (e.g. marketing business social sciences analytics)

Kantar Benefits

We provide a comprehensive highly competitive benefits package including

• Medical plans with comprehensive affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement Commuter benefits
• Unlimited PTO

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager

The salary range for this role is $102200 - $124933 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location work experience skills knowledge education and/or certifications. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.

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Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.