Director, Client Reporting and Insights
Job Location:
Dublin, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who weare
Founded in 1999 and headquartered in Central Ohio were a privately-owned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted tech-savvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thats why we call ourselves Healthcare Warriors.
Were committed to building diverse and inclusive teams more than 2000 of us and counting so if youre excited about this position we encourage you to apply even if your experience doesnt match every requirement.
About the role
The Director Client Reporting & Insights role is critical in translating complex healthcare claims and operational data into meaningful insights and compelling stories for our clients. The ideal candidate combines deep health care industry knowledge expertise in KPI development and the ability to engage executive audiences with clarity and impact.
Location: This position is located at our Dublin OH campus with hybrid flexibility. We will consider remote for the right candidate.
What youll do(Essential Responsibilities)
- Lead Client Reporting Strategy: Design and execute a scalable reporting framework that highlights Quantum Healths impact on cost care quality and member experience
- Define & Operationalize KPIs: Build and refine KPIs that measure clinical financial and operational performance across healthcare navigation programs
- Tell the Value Story: Translate complex data into clear compelling narratives that demonstrate measurable outcomes and ROI for clients
- Deliver Executive Insights: Present performance results and strategic insights to senior client stakeholders including HR Benefits and Finance executives
- Bridge Operations & Metrics: Develop deep understanding of care coordination claims and member engagement workflows to ensure KPIs accurately reflect performance
- Collaborate Cross-Functionally: Partner with Client Success Finance Clinical Operations and Executive teams to align on reporting priorities and insights
- Build & Lead a High-Performing Team: Develop and manager a multidisciplinary reporting team including finance and data/technology professionals
- Drive Innovation & Scale: Enhance reporting capabilities through automation standardization and advanced analytics and visualization tools
- Other duties as assigned
What youll bring (Qualifications)
- Education: Bachelors degree in business finance or tech related field
- Experience: 8-12 years of experience leading client reporting analytics or performance measurement functions
- Deep healthcare experience required including strong knowledge of health insurance claims and employer-sponsored benefits
- Proven ability to define build and operationalize KPI frameworks tied to business and client outcomes
- Demonstrated success presenting complex healthcare metrics to executive-level client audiences
- Strong understanding of healthcare operations and the ability to translate workflows into meaningful performance indicators
- Experience building and leading cross-functional teams (finance data/technology)
- Exceptional communication and storytelling skills with the ability to clearly convey product and service value
- Strong collaboration skills and ability to influence across a matrixed organization
- Protect and take care of our company and members data every day by committing to work within our company ethics and policies
Preferred Qualifications:
- MBA or equivalent advanced degree preferred
- Experience with healthcare navigation care management or population health models
- Proficiency with BI and visualization tools (e.g. AWSs Quick Power BI Tableau)
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Whats in it for you
- Compensation: Competitive base and incentive compensation
- Coverage: Health vision and dental featuring our best-in-class healthcare navigation services along with life insurance legal and identity protection adoption assistance EAP Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO) 7 paid holidays parental leave volunteer days paid sabbaticals and more.
- Development: Tuition reimbursement up to $5250 annually certification/continuing education reimbursement discounted higher education partnerships paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15 years dedication to diversity philanthropy and sustainability and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code open floor plans full-service dining free snacks and drinks complimentary 24/7 fitness center with group classes outdoor walking paths game room notary and dry-cleaning services and more!
What you should know
- Internal Associates: Already a Healthcare Warrior Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers were committed to empowering our ERGs and were proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process or in order to complete the essential duties of the position upon acceptance of a job offer click here to submit a recruitment accommodation request.
California Employee and Job Applicant Notice of Collection of Personal Information:If you are a California resident Quantum Health may collect personal information in connection with your application for employment and if hired during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice
Recruiting Scams: Unfortunately scams targeting job seekers are common. To protect our candidates we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB) Social Security Number (SSN) banking/direct/tax details etc. via email or any other non-secure system nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam report it to the Federal Trade Commission and your states Attorney General.
Required Experience:
Director
About Company
Quantum Health offers a uniquely powerful solution to drive healthcare navigation benefits performance while blending technology, cost savings, utilization, and member satisfaction.
