Director, Client Education & Training

Finalsite is the most valued partner for K12 schools to build trust strengthen community and grow enrollment. Ranked among the best EdTech Companies in America Finalsite supports more than 7000 schools and districts worldwide with an integrated platform for websites communications mobile apps enrollment and marketing services.

Headquartered in Glastonbury Connecticut Finalsite is a global company with employees working remotely across nearly every U.S. state as well as throughout Europe South America and Asia.

We believe people do their best work when they feel supported connected and empowered to grow. Thats why we invest in our employees through competitive benefits professional development opportunities and a collaborative culture built on partnership and purpose. Whether youre looking to expand your skills take on new challenges or make a meaningful impact in education Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite every interaction matters with our clients with each other and with the schools and families we serve. Join us and help shape stronger school communities around the world

The Director Client Education & Training leads Finalsites Client Education and Training team developing and delivering all modalities of training experiences offered by Finalsite. Youll work cross-functionally with Development Product Marketing Sales and Client Success to drive adoption of Finalsite products and services within our K-12 client base through exceptional curriculum and learning techniques.. Additionally youll oversee the training & onboarding team which provides instructor led training on Finalsite products (Website Communications Enrollment Payments and Ask AI)

100% Remote - Anywhere within the US

• Develop and maintain the training content roadmap in alignment with software releases

• Develop all on-demand and instructor led course materials

• Manage Finalsites LMS and clients overall training experience

• Lead a team of instructional designers and content developers

• Develop and maintain certification programs including exams on each Finalsite product.

• Manage a schedule of virtual and onsite instructor led training engagements

• Lead a team of client education specialists and manage staff utilization training CSAT client readiness course completion rates and other key metrics

• Lead training events such as Finalsite University regional conferences

• Inspire your team to be product experts and subject matter experts with respect to Finalsite products and K-12 persona workflows and use cases

• Understand the essential role of education and training in terms of being the tip of the spear on the client value journey as well as the first impression that new clients have with Finalsite

• Partner with CSM leaders to evaluate the effectiveness of training in terms of driving client adoption and value

• Partner with Support leaders to ensure that Support is leveraging all training content and resources necessary to maximize the support experience

• 5-9 years of experience leading education/training teams up to 12 team members

• Proven experience in leading developing and delivering client education teams and aligning team performance to overall business goals and metrics.

• Experience with websites built via Content Management Systems (CMS) like Wordpress Squarespace Wix Weebly Joomla etc.

• Experience with Learning Management Systems (LMS) like Thought Industries SkillJar Docebo etc.

• Experience with Pendo or equivalent product experience platforms to capture and analyze user interactions across Finalsite products.

• Bachelors degree preferred or commensurate experience.

Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of the United States. Current residency as well as continued residency within the United States is required to obtain (and retain) employment with Finalsite.

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at Experience:

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