Director, Claims Solutions

At Coaction were a unique mix of leaders achievers thinkers and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Role Overview

The IT Director Claims Solutions is responsible for owning and delivering all technology solutions supporting the Claims organization. This role provides strategic and handson leadership across claims technology integrations vendor platforms including AI solutions for Claims ensuring reliable scalable and compliant technology delivery aligned with business outcomes while partnering closely with Claims Operations Compliance Finance and external vendors.

This is a hands-on player-coach role focused on delivery excellence engineering rigor and building internal capability.

Key Responsibilities

Strategy & Leadership

• Define and execute the Claims IT delivery strategy aligned with enterprise IT and Claims business objectives

• Serve as the primary technology partner to Claims leadership

• Lead mentor and manage IT delivery team consisting of business analysts developers testers (employees and consultants) and vendors

• Establish delivery governance resource planning and financial oversight for claims IT initiatives

Claims Systems Ownership

• Own endtoend delivery of Claims Solutions including integrations to internal and external platforms

• Translate product requirements into technical delivery plans

• Lead solution design and implementation

• Ensure system stability performance security data quality and regulatory compliance

• Drive roadmap planning enhancements upgrades and vendor coordination

Delivery & Execution

• Oversee project and program delivery using Agile and hybrid methodologies

• Ensure ontime onbudget delivery of enhancements regulatory changes and strategic initiatives

• Manage system integrations across enterprise platforms and TPA systems

• Establish and monitor KPIs SLAs and operational metrics

Business Partnership

• Translate Claims operational needs into technical solutions

• Support specialty insurance lines (e.g. E&S Property Professional Liability or other specialty products)

• Partner with Compliance and Risk teams to support regulatory audit and data privacy requirements

• Enable AI based solutions automation and straightthrough processing where appropriate

Vendor & Stakeholder Management

• Manage vendor relationships with external partners for integrations SI partners and hosting providers

• Negotiate contracts manage service levels and control delivery costs

• Coordinate with Enterprise Architecture Security Data and Infrastructure teams

Required Experience

• Bachelors degree in information technology Computer Science Business or related field

• 10 years of progressive IT experience with 5 years in leadership roles

• Demonstrated experience delivering Claims IT systems within the US P&C insurance industry

• Strong handson or delivery leadership experience with:

• Claims management systems (Experience in Claims Assure will be great!)

• Third party vendors such as Legal X Exam works Verisk LexisNexis Penley FIS Kubra etc

• Proven ability to lead complex system integrations and largescale initiatives

• Strong understanding of P&C insurance claims lifecycle and regulatory requirements

• Experience leading cross-functional engineering teams.

• Experience delivering solutions using internal staff and external partners.

• undefined

• Demonstrated success building new technical capabilities internally.

• Preferred Experience
• Experience in P&C insurance
• Working knowledge of Property & Casualty Claims and Policy life cycle
• Familiarity with cloud platforms APIs data integration and reporting/analytics (claims)
• Familiarity and or experience in Claims based AI solutions will be great to have
• Experience driving automation vendor modernization or system transformation
• Strong financial management and vendor negotiation skills
• Strong technical leadership and delivery discipline
• Ability to lead mixed teams (employees consultants)
• Effective communication and stakeholder management

Salary range specific to for this role : $140000 - $190000 discretionary incentive bonus benefits depends on various factors including without limitation individual and organizational performance. The offered rate of compensation will be based on individual education experience and addition employees are eligible for standard benefits package including paid time off medical dental and retirement.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coactions policy is not to discriminate against any applicant or employee based on race color religion national origin gender age sexual orientation gender identity or expression marital status mental or physical disability and genetic information or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

If your application is selected you will receive an email directly from the Coaction Recruiting Team at asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.