Director Capacity Command Operations

Education
Bachelors Degree Healthcare or related field required
Masters Degree preferred

Experience
7 years progressive healthcare operations leadership multihospital system experience with demonstrated success in improving throughput metrics required
5 years Enterprise command center experience and enterprise bed management platforms (e.g. Epic Teletracking) preferred

Skills
-Demonstrates enterprise wide strategic thinking with the ability to translate organizational priorities into operational plans and measurable outcomes.
-Interprets complex analytics and operational data to drive decision making forecast trends and guide performance improvement.
-Communicates with clarity and influence at the executive level tailoring messages to senior leaders clinical teams and operational stakeholders. OR (Ability to communicate clearly and effectively with individuals at all levels of the organization.)
-Applies strong financial acumen to evaluate resource utilization assess ROI and align capacity decisions with organizational financial goals.
-Leads effectively in high pressure or rapidly evolving situations maintaining situational awareness and guiding teams through operational crises.
-Drives organizational change using structured change management approaches to implement new processes technologies and system wide initiatives.






Why Texas Health

At Texas Health Resources our mission is to improve the health of the people in the communities we serve.

As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture benefits and recent awards.

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Director Capacity Command Operations

Are you looking for a rewarding career with top-notch benefitsWe are looking for a qualifiedManagerlike you to join our Texas Health family.

Position Highlights

The Director of Capacity Command Operations provides enterprise leadership for system-wide patient access placement throughput and load balancing across Texas Health Resources (THR). This role functions as the strategic and operational authority for the Capacity Command Center and ensures THR operates as an integrated delivery system rather than independent facilities.

The Director is accountable for measurable improvements in patient flow reduction in avoidable delays optimization of resource utilization growth through transfer capture and financial performance tied to throughput efficiency. This leader collaborates with executive leadership hospital presidents chief nursing officers chief medical officers service line leaders perioperative leadership ED leadership Transfer Center Care Management and analytics teams to ensure reliable high-performing capacity governance across the system.

The Director ensures a culture of high reliability predictive analytics utilization and data-driven decision-making aligned with Texas Healths Mission Vision Values and Promise Behaviors.

• Work location: Work location: Onsite at THR headquarters-Arlington TX
• Work hours: Full Time Monday Friday 08:00 AM 5:00 PM
  
  

Key Responsibilities

Enterprise Capacity Leadership
. Provide strategic oversight for infrastructure processes protocols and governance of the THR Capacity CommandCenter (24/7 operations).
. Leads enterprise bed management strategy for admissions discharges transfers ICU leveling and specialty placement.
. Establishes system load balancing methodologies across facilities.
. Serves as enterprise escalation authority during surge disaster or operational disruption.
. Activates tiered escalation protocols (Green/Yellow/Red/Black status). Partners with Incident Command when activated.

Performance & Throughput Optimization

Accountable for measurable improvement in:

Length of Stay (LOS) reduction (observed and CMI-adjusted)

ED Boarding Time

Admission Order-to-Bed Assignment Time

Transfer Time-to-Accept

Discharge Before X percentage

Diversion hours reduction

ICU and specialty bed utilization balance

PACU boarding reduction

OR block smoothing collaboration

Leads enterprise rapid-cycle improvement initiatives to address throughput barriers.

Growth & Market Strategy
. Improves transfer capture rate and reduces transfer leakage.
. Partners with business development and service line leaders align access strategy with growth initiatives.
. Supports tertiary and quaternary referral optimization.
. Develop relationships with referring facilities and community providers.

Financial Stewardship
. Accountable for demonstrating measurable ROI from throughput improvements.
. Reduces avoidable diversion-related revenue loss.
. Contributes to margin improvement through LOS optimization.
. Minimizes premium labor utilization through capacity smoothing.
. Develops annual operating and capital budget requests for command center technology and infrastructure.

Predictive Analytics & Digital Enablement
. Oversee real-time dashboards integrating ED volume ICU census OR schedules discharge projections staffing ratios and transfer pipelines.
. Implements predictive analytics forecasting 24-72-hour capacity constraints.
. Partners with IT and analytics to improve automation and reduce manual processes.
. Ensures standardization of reporting across entities.

Workforce Leadership & Culture
. Develops 24/7 operational leadership structure including shift command leads.
. Establishes competency-based training and performance expectations.
. Implements/Reviews structured performance dashboards for command leaders.
. Develops succession planning and cross-training strategies.
. Creates culture of psychological safety and Speak Up for Safety.
. Aligns leadership behaviors with THR Promise Behaviors.

Compliance & Regulatory
. Ensures adherence to EMTALA and all applicable federal and state regulations.
. Maintains documentation and process oversight to prevent regulatory violations.
. Ensures audit readiness for operational processes impacting patient placement.

Strategic Planning Responsibility
. Develops short and long-term enterprise capacity strategy.
. Aligns with system strategic growth plan.
. Presents quarterly enterprise throughput performance to executive leadership.
. Identifies capital avoidance opportunities through optimization rather than expansion.
. Leads cross-functional governance committees on patient flow.