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Director, Business Transformation


Job Location:

Greenfield, IN - USA

Monthly Salary: Not provided by the employer
Posted: 6 July 2026 (30+ days ago)
Application Deadline: 3 October 2026
Vacancies: 1 Vacancy

Job Summary

At West were a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily Wests indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future

Theres no better place to join an inclusive community of professionals with opportunities for lifelong learning growth and development. Supported by benefit programs we empower the physical mental emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Director of Business Transformation is a leader who thrives in both complexity and strategic execution. Accountable for global business transformation this leader excels in building positive customer and West cross-functional relations by executing on milestones aligned to growth optimization customer satisfaction and financial deliverables. #LI-CT1

Essential Duties and Responsibilities
  • Develops and leads on a transformation vision and strategy aligned to the overall West Vantage OU strategic plan enabling business excellence and optimization across the manufacturing network and supporting functions.
  • Represents global operations as a customer interface facilitating continuous improvement and a partnership recognized as best-in-class e.g.
    • Tactical execution versus KPIs
    • Asset transfer / upgrade programs
    • Inputs and fronts Joint Process Teams (JPT) Quarterly Business Reviews (QBRs) Executive Business Reviews
    • New business / programs execution
  • Drives alignment and optimization across Operations identifying major cross site opportunities that impact cost quality supply and overall business performance. Leads initiatives to capitalize on these opportunities and accelerates enterprise level improvement.
  • Acts as a mentor / leader to Tiger teams ensuring optimal solutions and communications across the customer West network.
  • Ensures effective engagement with global functions and peers in leading and implementing best practices e.g. materials management
  • Challenges status quo and leads across geographic and functional boundaries to bring resources and expertise together as needed to deliver innovation global solutions or break down barriers.
  • Inspires and leads teams towards excellence and continuous improvement ensuring a culture of can do is deeply rooted in the DNA of the organization.
  • Implements and effectively leads global transformation review meetings i.e. reports on progress successes issues and associated mitigation / corrective action plans.
  • Acts as a mentor and go to leader in support of talent identification development and retention locally and globally.
  • Consistently enforces and ensures compliance with all related policies practices procedures and guidelines.
Education
  • Bachelors Degree in engineering science or business
Work Experience
  • Minimum of 10 years of senior operational leadership including global accountability
  • Background in leading major change and complex transformational programs e.g. new program ramps global optimization and right-sizing cultural and leadership transformation.
  • Ideally a former Site / Operations Director.
  • Experience of leading teams across multiple geographical locations in a highly matrixed organization
  • Highly competent problem solving and interpersonal skills.
  • Highly analytical with proven project management skills.
  • Possesses excellent negotiation and conflict resolution skills.
  • Ability to establish and maintain good working relationships with all levels in the organization.
  • Excellent written and verbal communication skills.
Preferred Knowledge Skills and Abilities
  • Demonstrated ability to motivate people mobilizing resources to work together with a shared sense of mission.
  • Demonstrated ability to effectively develop and grow talent build organizational capabilities.
  • Previous role with strong customer interaction and demonstrated ability to build strong customer partnerships.
  • Demonstrated ability to work in a high-growth or transformational environment.
  • Lean Six Sigma / Blackbelt certification.
License and Certifications
  • ManufacturingLean Six Sigma Certification
Travel Requirements
40% Up to 104 business days per year
Physical Requirements
Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently and/or up to 10lbs/4kgs of force constantly to move objects.
What We Offer
This is an onsite position requiring the team member to be onsite 5 days per week
Inclusive & Collaborative Culture: A global workforce that values diversity equity and inclusionwhere all voices are heard and respected in a supportive environment.
Global Career Opportunities: With facilities across North America Europe and Asia-Pacific employees have opportunities for international exposure and cross-functional collaboration.
Global
Generous Paid Time Off (PTO):Flexible vacation personal and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sex gender identity sexual orientation age marital status veteran status or disability status. If you have a special need that requires accommodation in orderto apply to West please send an email to . Where permitted by law an offer of employment with West Pharmaceutical Services or any of its subsidiary or affiliate companies is contingent upon the satisfactory completion of background screening.


Required Experience:

Director


About Company

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West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products.

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