Director Business Services FT (34325)

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck
• Would you like to help your community and environment every day that you come to work
• Looking for a job that provides meaning as well as personal and professional development

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate grow and discover new skills while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employees work and each donors donation to benefit our community and environment. Without Goodwill in our community millions of pounds of perfectly usable items would be harming the environment in landfills. Instead Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail production warehouse logistics contact center customer service career services technology document imaging grounds maintenance janitorial and facilities maintenance. Goodwill regularly partners with local state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs supportive health and well-being benefits competitive base and bonus pay savings plans personal financial education store purchase discounts paid time off leadership development tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at .

POSITION SUMMARY

For over 40 years Goodwill Industries of San Antonio Business Services has grown into a profitable business that achieves high social impact for our community. We operate multiple business lines that offer effective document management facility maintenance call center and other customer solutions to federal and state government local municipalities and the private sector. Through those operations we employ over 700 team members many of whom have a documented disability or other challenges to employment.

The Director of Business Services is responsible for the overall operation growth and profitability of assigned business lines. As such he/she helps define the vision and goals establishes strategic plans and related budgets implements policies and procedures and directly manages associated resources (financial people equipment etc.) to build strong businesses and contracts and advance the Goodwill mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lead the development of new products and services including understanding customer requirements developing product and/or services features defining value proposition and setting prices and informing go-to-market strategies
2. Establish strategic plans and related budgets to achieve agency growth goals
3. Participate in the formulation of Marketing and Sales strategies and plans to ensure Business Development goals are met
4. Oversee the day-to-day operations by providing supervision guidance and oversight to Project Managers and their teams
5. Set operational objectives plans control systems and be accountable for P&L results
6. Work with Project Managers to ensure performance on federal contracts and commercial services meet or exceed customer requirements
7. Negotiate new contracts and opportunities and prepare contract modifications to existing contracts as necessary
8. Prepare and/or evaluate new costing proposals on all statements of work received. Process complex contracting packages determining manpower costs supplies durations time studies and capital expenditure purchases.
9. Protect the Agencys assets and resources by controlling costs and generating revenue
10. Discuss status of work in progress personnel and equipment requirements projected work requirements and overall condition of the contract with Project Managers on a regular basis
11. Actively engage with government and commercial customers on contract requirements problem resolution and growth opportunities
12. Provide guidance and oversight to Project Managers during processes involving: hiring terminations transfers performance and job coaching and other services as deemed appropriate.
13. Provide growth and development opportunities for team members prepare and deliver timely appraisals and coordinate with Human Resources to administer rewards and recognition promotions transfers disciplinary actions or terminations in accordance with the organizations policies and applicable laws.
14. Represent Goodwill Industries of San Antonio to Source America GII Trade Organizations and other appropriate grounds and stakeholders
15. Conduct team member meetings and inform team of all policies procedures and organization news. Accept feedback from team members and offer recommendations.
16. Champion our Case Management program by working in collaboration with the Workforce Development Unit to bring coaching and resources to support team member success
17. Work with managers to ensure adequate succession planning to include team member growth development and training initiatives are in line with professional goals and needs of the unit
18. Lead adherence to all federal state and customer requirements and regulations.

REQUIREMENTS

1. Bachelors in Business Administration Management Government Contracts or other related fields
2. Five years experience leading medium to large size departments or organizations
3. Experience in managing federal contracts to include pricing and negotiation
4. Knowledge of federal contracting regulations preferred
5. Entrepreneurial and growth mindset
6. Ability to think strategically to define goals visions and build growth plans
7. Highly flexible and able to problem solve on operational and people issues
8. Excellent verbal and written communication skills to effectively engage with team members colleagues customers and partners
9. Strong execution and accountability skills to convert plans into reality and achieve strategic goals
10. Knowledge of business development tools techniques and systems.
11. Proficiency in Microsoft Office applications: Outlook Word Excel and Powerpoint
12. Must be able to meet the physical requirements of the position.
13. For positions that require driving must maintain a valid drivers license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: .
Equal Opportunity Employer/Veterans/Disabled