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Director, Business Process & Systems

Reconomy

Job Location:

Windsor, NC - USA

Yearly Salary: $ 150000 - 170000

Posted: 28 June 2026 (30+ days ago)

Application Deadline: 25 September 2026

Vacancies: 1 Vacancy

Job Summary

At Lincoln Waste Solutions powered by Reconomy our vision is a waste-free world where resources are conserved and economic growth is achieved through sustainable circular practices. We provide a full-service management approach for all types of waste and recycling offering services such as recycling waste consulting hauler management and back-office support.

With a proven track record we work with hundreds of clients across the globe including regional and national companies across various industries. Leveraging strong partnerships with over 6000 haulers we help our clients achieve greater waste efficiency increased recycling improved sustainability data and cost savings all while moving toward a more sustainable waste-free future.

About the role

The Director of Business Process & Systems is responsible for designing optimizing and enabling endtoend business processes through technology platforms with a primary focus on ERP and CRM systems. This role bridges operations and systems ensuring business processes are standardized scalable and effectively supported by core enterprise platforms.

The position has end-to-end ownership across both process architecture and system enablement including process design system configuration alignment implementation support and performance optimization. This role works cross-functionally across Operations Finance IT and Commercial teams to drive digital transformation system adoption and operational efficiency.

End-to-End Process Design & System Alignment

Lead current-state process mapping across core business functions (e.g. order to cash procure to pay service delivery).

Identify inefficiencies bottlenecks risks and control gaps in existing workflows.

Design future-state processes that improve efficiency scalability compliance and customer experience.

Establish standardized process documentation SOPs and governance frameworks.

Drive implementation of redesigned processes across the organization.

Translate end-to-end process designs into clear structured business and system requirements for ERP / CRM platforms ensuring alignment between business objectives and system configuration.

Operational Performance & Data Insights

Define KPIs and performance metrics aligned to process outcomes (e.g. cycle time cost error rates).

Analyze operational data to identify improvement opportunities and root causes.

Lead continuous improvement initiatives to enhance productivity and service quality.

Partner with operations leaders to embed accountability and performance management.

Improve reporting dashboards and data visibility for decision-making.

Ensure data accuracy consistency and governance across systems.

Process Governance & Enablement

Establish and maintain enterprise process architecture and taxonomy.

Implement governance frameworks for process ownership and continuous improvement.

Collaborate with IT to enable automation workflow tools and system integration where appropriate.

Ensure processes align with compliance regulatory and financial control requirements.

Support or lead ERP / CRM implementations upgrades and enhancements across the organization.

Cross-Functional Transformation & Integration Partner with business leaders to align systems and processes with strategic priorities and growth initiatives. Support M&A integrations by aligning acquired businesses to core ERP / CRM platforms and standardized processes. Lead workshops to drive process and system adoption across teams. Manage stakeholders across Operations Finance IT and Commercial functions. As Needed

What we need from you

Bachelors degree in Business Information Systems Engineering or a related field

Lean Six Sigma Green Belt or Black Belt preferred but not required ERP / CRM system certifications preferred but not required (e.g. Salesforce Business Analyst)

Experience:

58 years of experience in business process improvement systems implementation or transformation roles
Direct experience leading end-to-end process design or re-engineering initiatives
Direct experience with ERP and CRM platforms
Experience leading or supporting ERP / CRM implementations upgrades or integrations
Demonstrated ability to drive cross-functional change and operational transformation
Experience working with process mapping tools
Experience with PE-backed companies preferred but not required.

Key Skills

Strong process design operational and systems thinking 5 years

Ability to translate process designs into business and system requirements 3 years

Experience with process mapping and improvement methodologies (Lean Six Sigma) 5 years

Analytical skills including data interpretation and problem-solving 5 years

Data analysis and reporting (Excel BI tools dashboards) 5 years

ERP / CRM implementation and optimization experience 3 years

Ability to lead cross-functional initiatives and influence stakeholders 3 years

Success Metrics

Measurable improvements in process efficiency and automation Reduction in operational errors rework and compliance risks
Standardized processes across business units departments and acquisitions
Successful implementation and sustainment of process improvements
Stakeholder satisfaction and cross-functional alignment

What we offer

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

Required Experience:

Director

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