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Director, Business Operations

Merlin Labs

Job Location:

Washington DC, WA - USA

Monthly Salary: Not provided by the employer

Posted: 20 May 2026 (30+ days ago)

Application Deadline: 27 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

About Merlin:

Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the worlds leading investors Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviations biggest challenges.

About You:

You are an operational leader who thrives at the intersection of revenue execution and scale. You bring structure to ambiguity build systems that enable growth and ensure teams are aligned efficient and operating at a high standard. You are comfortable operating as a peer to senior commercial leaders while also acting as a force multiplier for the Chief Revenue Officer. You translate business goals into operating rhythms processes and measurable outcomes. You are highly collaborative data-driven and focused on driving clarity accountability and performance across the organization.

Responsibilities:

Partner closely with the Chief Revenue Officer to driveoperational excellence across the commercial organization

Establish and manage theoperating cadencefor the CRO organization (forecasting pipeline reviews QBRs metrics tracking)

Own Salesforce as the operational backbone of the commercial organization driving data integrity pipeline visibility forecasting accuracy and scalable reporting

Build and scalecore business operations infrastructure including forecasting models pipeline management and performance dashboards

Drivecross-functional alignmentbetween Business Development Programs Finance and Operations to support revenue growth and program execution

Own and refinerevenue forecasting pipeline health and reporting ensuring accuracy and visibility for executive leadership

Leadstrategic planning and executionfor the CRO organization including annual planning and target setting

Identify and implementprocess improvementsto increase efficiency consistency and scalability across the commercial function

Support deal execution by partnering onpricing strategy deal structuring and approvalsas needed

Build executive-level materials and insights to supportdecision-making Board discussions and investor updates

Act as a connective layer across teams ensuringclear communication accountability and follow-through on key initiatives

Qualifications:

7-10years of experience inbusiness operations revenue operations strategy or commercial leadership roles

Deep experience with Salesforce including ownership of pipeline management forecasting reporting and data integrity within a revenue organization

Experience inaerospace defense technology or other complex regulated industries

Proven ability to build and scaleoperational systems supporting revenue organizations

Strong experience withforecasting pipeline management and performance analytics

Track record of drivingcross-functional initiatives with measurable business impact

Strong analytical and structured problem-solving skills

Excellent communication and stakeholder management skills with the ability to influence senior leaders

Nice to Have:

Experience supportinggovernment contracting defense programs or enterprise sales cycles

Familiarity withlong-cycle sales complex deal structures and program-based revenue models

Background inmanagement consulting revenue operations or high-growth startups

Experience working closely withCROs or senior commercial leadership teams

Ability to operate effectively inambiguous fast-scalingenvironments

Strong financial acumen including experience partnering with Finance onplanning and forecasting

Merlin Labs offers an innovative entrepreneurial and team-focused startup environment. We also offer a top-notch benefits package (health dental life unlimited vacation and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.

Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion color national origin genetic information sex (including pregnancy) gender gender identity and expression sexual orientation age marital status military service or obligation or disability status or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.

At this time we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to: emailprotected

Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.

Required Experience:

Director

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