Director, Business Analysis & Solutions Governance

The Director Business Analysis & Solutions Governance plays a critical leadership role in shaping the technology process and governance agenda supporting the Private Markets Investment Management business. This role partners closely with senior leaders across Operations Investment Management Finance Technology and Data to connect business priorities with scalable solutions that strengthen the private markets investment lifecycle.

Leading a team of Business Analysts the Director provides oversight for solution governance business requirements technology implementations and the prioritization of strategic initiatives and technology investments. The successful candidate will bring a transformation mindset using automation analytics and AI-enabled solutions to improve efficiency scalability reporting and user experience across a complex and growing business.

Key Responsibilities

• Lead the development and execution of business analysis technology strategy and solutions governance initiatives that support Private Markets Investment Management priorities.

• Partner with senior leaders across Operations Investment Management Finance Technology and Data to align technology investments process improvements and delivery priorities with business objectives.

• Provide strategic ownership and oversight of platforms supporting the private markets investment lifecycle including investment operations fund accounting portfolio management investor servicing reporting and data management.

• Establish governance processes to assess prioritize and manage projects enhancements resource allocation risks dependencies and business outcomes.

• Drive operational transformation through process optimization automation analytics AI-enabled solutions and improved user experience across the technology landscape.

• Lead coach and develop a team of Business Analysts fostering accountability collaboration innovation continuous improvement and talent development.

Qualifications

• Bachelors degree in finance Accounting Economics Business Administration Information Systems or a related field.

• MBA or relevant professional designation considered an asset.

• 10 years of experience in private markets asset management investment operations technology or related fields.

• 5 years in leadership roles managing teams and strategic initiatives.

• Experience leading technology-enabled business transformation and change initiatives.

• Strong understanding of private markets operations accounting investor servicing and reporting.

• Excellent stakeholder management communication and influencing skills.

• Knowledge of technology solutions supporting the private markets investment lifecycle.

• Experience with platforms such as Investran Dynamo DealGen SimCorp Dimension Great Plains or similar solutions.

• Experience with reporting analytics workflow automation and data management tools.

• Experience with Microsoft Power Platform Copilot and AI-enabled business solutions is desirable.

When you join our team:

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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