Director-Authorized Service & Training Network

Cirrus Aircraft partners with a global network of authorized providersCirrus Training Centers (CTCs) Cirrus Standardized Instructor Pilots (CSIPs) and Authorized Service Centers (ASCs)to deliver consistent high-quality training and service aligned to Cirrus safety and customer standards. The Director-Authorized Network Services will lead a transformation in how Cirrus enables and manages its third-party network. This leader will consolidate RTMs and RFSMs into a unified team of Regional Development Managers (RDMs) accountable for network standards performance and partner development across training and maintenanceanchored by the Partner Scorecard. Partnering with multiple internal stakeholders and 3 rd party service providers the Director will build the operating model systems and talent mix to scale the network. The team will cross-train while maintaining functional SMEs and the leader will strengthen capabilities in information systems continuous improvement financial acumen and business leadership.

• Lead the integration of flight training and aircraft maintenance network oversight into one team of Regional Development Managers (RDMs) with clear roles decision rights cross-training and designated functional SMEs.
• Own the Partner Scorecard and partner KPI operating rhythm; build the systems data definitions dashboards and governance required to proactively manage network performance.
• Establish a continuous improvement operating system to drive consistent partner outcomes and faster issue resolution; capture global best practices and curate the Authorized Network Playbook and e-procedures with strong version control and adoption.
• Lead the teams adoption of AI-enabled tools and ways of working to improve decision-making productivity and partner/customer outcomes.
• Own partner program governance including the network tiering system and partner contracts (commercial and legal terms) in close partnership with Legal Finance and internal stakeholders.
• Coach partners on sustainable operations using strong business leadership and financial acumen (P&L drivers capacity pricing labor utilization and investment planning) aligned with Cirrus standards and brand experience.
• Build and scale the Authorized Networks capability to generate qualified aircraft sales leads including process training tools/CRM integration and incentive alignment with Sales and Marketing.

• Bachelors degree in Business Engineering Aviation or related field required; MBA or advanced degree preferred.
• 12 years of progressively responsible leadership experience in field operations service delivery and/or third-party partner network management with measurable business outcomes.
• Proven people leader and change leaderexperienced building teams integrating diverse disciplines aligning stakeholders and driving sustained adoption in ambiguous environments.
• Data- and systems-driven operator with experience deploying Partner Scorecards/KPI frameworks dashboards and CRM discipline; able to translate performance into priorities and executive-ready recommendations.
• Strong continuous improvement capability and financial acumenable to build business cases manage budgets and run a governance operating system (standards tiering contracts e-procedures and playbooks) that drives measurable partner performance improvement.
• Commercial and partner enablement skills including partnering with Legal/Finance on agreements and building a partner-driven aircraft sales lead generation motion with Sales/Marketing.
• Strong field leadership and partner coaching skills; able to influence without authority and build durable relationships across a geographically distributed network.
• Strong working knowledge of flight training aircraft maintenance and aircraft operations. FAA pilot certificate and/or FAA A&P certificate strongly preferred (IA preferred).

Our Benefits: Cirrus provides a range of exciting benefits including:

• Comprehensive Health Coverage: Medical vision dental with additional dependent coverage options
• Employer-Paid Coverages: Group term life short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health Employee Assistance Program and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays 2 weeks of Paid Parental leave paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being growth and enjoyment at Cirrus!

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this position. Duties responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race sex national origin color age disability religion pregnancy veteran status marital and family status sexual orientation receipt of public assistance genetic information or any other characteristic protected by applicable law.