Direct-to-Retail Support Associate
Job Location:
San Diego, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Willies Remedy retailers count on us after the order is placed - this role is how we show up for them.
As the JuneShine Brands Direct-to-Retail Support Associate you will manage inbound support tickets from licensed retail partners through our CRM platform serving as a primary contact for retailer inquiries related to orders products and account support for Willies this role you will collaborate with internal teams including sales operations and fulfillment to resolve issues efficiently while tracking support trends as the D2R channel grows. You will also help develop FAQs canned responses and SOPs while partnering with the CX Manager on reporting and process improvements to enhance the overall retailer experience.
- Natural communicator who thrives in a fast-paced remote environment
- Passionate about helping people and able to stay calm under pressure while juggling multiple conversations and tasks
- Tech-savvy and highly organized
- Motivated by being part of a mission-driven team making a positive impact in the health and wellness space
- Energized by winning back frustrated customers and turning negative experiences into positive ones
- Please note this is a part-time role (15-25 hours per week Monday-Friday).
- Handle inbound (Direct-to-Retail) D2R support tickets from licensed retail partners via our CRM
- Serve as the primary contact for retailer inquiries related to orders products fulfillment and account support on behalf of Willies Remedy
- Coordinate with internal teams (sales ops fulfillment) to resolve retailer issues
- Manage all D2R operational issues within Shopify and Stord including damages missing items fulfillment discrepancies and replacement requests ensuring timely resolution and proper documentation
- Help build out FAQs canned responses and SOPs for the D2R function
- Support the CX Manager with reporting and process improvement as the channel grows
- Must be 21 years of age or older at the time of application
- Available to work 15-25 hours per week distributed daily Monday-Friday
- Minimum 2 years of customer service experience in a digital or remote support environment (CRM ticketing or ecommerce preferred)
- Prior experience working remotely/from home preferred
- Excellent verbal and written communication skills
- Experience with Shopify and/or a CRM platform (Richpanel or Zendesk and Shopify)
- Proficient with use of technology systems and software
- Able to stay focused and efficient during multiple-hour shifts
- Highly organized and strong ability to multitask
- Desire to work in a fast-paced growing company
- Must be authorized to work in the US - visa sponsorship is not available for this role
Compensation:
- $27.00 - $30.00 per hour
- The final offer will be based on several factors including experience skills location and overall expertise
Perks Benefits:
- Paid sick leave in accordance with state and local laws
- 401(k) with up to 4% company match free financial coaching student loan match support and 529 education savings accounts
- Product and soft goods discounts & perks
- And so much more!
Our Company
JuneShine Brands was built by people who believe you shouldnt have to choose between living well and working hard. Our founders met through a shared love of surfing the outdoors and chasing experiences worth having. That spirit still runs through everything we do.
We are a company with a purpose beyond profit. Every brand we build exists for a reason. We believe the next generation of consumers will choose brands that reflect their values and we intend to build exactly those brands.
We hire exceptional people and get out of their way. Flexible hours no micromanagement and trust as the default we take cues from Yvon Chouinards Let My People Go Surfing a book we give every new hire on day one. What we ask in return is simple: own your work deliver with excellence and never let flexibility come at someone elses expense.
We value people who are hungry and humble who take ownership without being asked who move fast without cutting corners and who make everyone around them better. If that sounds like you wed love to meet you.
Required Experience:
IC
About Company
JuneShine makes insanely delicious, better-for-you beverages—canned cocktails and hard kombucha. They're sustainably brewed, made with real ingredients, and range from 6-10% ABV. Real. Refreshing.
