Dir IT Service Delivery

For oil & gas exploration and production companies worldwide Superior Energy Services is an oilfield products and services company with global reach financial stability and mature safety and core values platforms. Through its portfolio of premier rental and well servicing brands Superior provides customers with robust inventory expedient delivery engineered solutions and expert consultative service all delivered with enterprise-wide Shared Core Values for safe sustainable operations and corporate citizenship. We are an Affirmative Action and Equal Opportunity Employer that does not discriminate against any job applicant because of race religion national origin gender pregnancy sexual orientation age disability veteran status or any other characteristic protected by law.

SESI Corporate LLC is currently seeking a Director IT Service Deliveryto join our team in Houston TX (On-Site 5 days).

About the Information Technology Group

The Information Technology organization providesthedigital backbone for Superior Energy Services. IT delivers secure scalable and efficient services across infrastructure end-user computing enterprise applications and data platforms. The organization partners with the business to enable operational excellence andsupportscontinued growth including acquisition integration and standardization efforts.

Duties and Responsibilities:

The Director IT ServiceDeliveryis responsible forleading the operational execution of enterprise IT services including helpdesk desktop support and the IT Project Management Office (PMO). This role ensures consistent high-quality service delivery across a global workforce whileoptimizingvendor performance managing operational budgets and improving user experience. The Director serves as a key liaison between business stakeholders and IT leadership translating business needs into actionable IT plans and ensuring alignment with corporate priorities.

• Lead global IT helpdesk and desktop support functions ensuring SLA adherence and high user satisfaction
• Establish and manage the IT PMO including governance prioritization and delivery oversight
• Oversee IT vendor relationships contract negotiations renewals and dispute resolution
• Assistin development and management of IT budgets and cost optimization initiatives
• Act as liaison between business stakeholders and IT leadership to define and prioritize technology needs
• Establish KPIs and reporting for service delivery performance and continuous improvement
• Drive standardization of IT services across regions and business units
• Manage budgets technology investments vendor relationships and contract negotiations.
• Support integration ofacquiredcompanies into IT service delivery model
• Build and lead high-performing teams across service delivery functions

Minimum Requirements

• Minimum 1215 years of experience in IT with leadership across IT operations or service delivery
• Proven experience managing helpdesk desktop support and end-user services
• Experience leading oroperatingan IT PMO
• Strong knowledge of ITSM frameworks (e.g. ITIL)
• Experience managing vendors contracts and service providers
• Experience with IT budgeting andfinancial management
• Experience supporting global or field-based operations
• Strong stakeholder engagement and communication skills
• Experience managing hybrid teams (internal and outsourced)

Education

Bachelors degree in Information Technology Business or related fieldrequired. Relevant certifications (ITIL PMP)preferred.

Excellent Benefits: Medical Dental Vision Disability Life Matching 401(k)