Digital Specialist

About the Position:

We are seeking a motivated and experienced Digital Specialist to join our team with a focus on our CAT digital Tool Programs.

Key Responsibilities:

• Monitor performance dashboards for our Cat digital tool programs (e.g. VisionLink etc.) track KPIs such as adoption data quality and user engagement.
• Collect clean and consolidate data from multiple sources (CRM dashboards Excel etc.)
• Analyze data to find insights: trends gaps opportunities areas of underâperforming usage anomalies errors.
• Translate data into actionable insights and recommendations for internal stakeholders (service sales marketing).
• Create regular reports/visualizations for leadership that help inform strategy tool improvements customer success growth.
• Work with technical teams (IT / BI) to maintain dashboards ensure metrics are accurate data pipelines work and troubleshoot data issues.
• Support rollout and adoption: help identify training needs.
• Work with end users to support technical problems and provide training.

Qualifications:

• Strong attention to detail; capacity to ensure data accuracy integrity.
• Advanced Excel skills.
• Problemâsolving mindset; ability to prioritize; good project management skills.
• Proactive curious; willingness to dig into data and ask questions.

Success Metrics / KPIs

• Adoption rates of digital tools by users / customers.
• Usage metrics (how frequently / how much features are used).

Employee Benefits:

We offer a competitive benefits package that includes an hourly wage from$30.95 to $37.95per hour.

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation Holiday & Sick Leave
• Health Insurance:Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4^th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus starting at 5 years
• Talent Referral Program: Employee Referral Bonus

To apply for this unique position please go to our web site at

Harnish Group Inc.is the Caterpillar Dealer in Central and Western Washington Central and Eastern Montana Northwestern Wyoming Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery N C The Cat Rental Store N C Power Systems Tractor & Equipment Co. T & E The Cat Rental Store T&E Power Systems SITECH Northwest Inc. representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Required Experience:

IC