Digital Solutions Lead, Patient Services (Immunology)

Make your mark for patients

We are looking for a Digital Solutions Lead Patient Services (Immunology) who is strategic collaborative and impactdriven to join us in our Patient Services Immunology role can be Hybrid (40% on site precence in Atlanta Raleigh or Boston) or Remote (up to 20% onsite presence) and requires 20% domestic travel.

About the role

You will lead the design execution and evolution of digital solutions that power patient support and patient service programs across Immunology. Acting as the single digital owner for patient and healthcare professional services you will translate strategy into execution by building scalable technologyenabled capabilities that improve access onboarding engagement and longterm adherence. This role blends strategic roadmap ownership with handson delivery driving measurable outcomes for patients healthcare professionals and internal teams.

Who youll work with

You will be working in a highly crossfunctional environment alongside Patient Services Operations Patient and Healthcare Professional Experience teams Commercial and Brand Marketing Market Access and Reimbursement Medical Affairs Information Technology Data and Analytics Legal Compliance Regulatory and Privacy partners. Externally you will collaborate closely with digital health vendors technology providers and specialty pharmacy partners. This role serves as a central connector across teams ensuring alignment adoption and impact.

What youll do

• Define and execute a multiyear digital enablement roadmap for patient services
• Lead implementation and optimization of digital platforms supporting patient and provider journeys
• Improve patient onboarding engagement adherence and persistence through digital solutions
• Establish performance indicators dashboards and actionable insights for decisionmaking
• Standardize endtoend patient and provider service journeys across markets
• Ensure regulatory privacy and data governance compliance across all digital initiatives

Interested For this role were looking for the following education experience and skills

• Bachelors degree required; masters degree preferred
• Ten or more years of experience in pharmaceutical healthcare or digital health environments is required
• Five or more years of experience in patient support or patient services operations is required
• Proven leadership of endtoend digital transformation initiatives is required
• Strong project management stakeholder influence and vendor partnership experience is required
• Ability to interpret complex data and communicate insights with executive presence is required

The reasonably anticipated salary range for this position is $00 per year.The actual salary offered will take into account related knowledge skills experience and location among other factors and may fall outside the expected range.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.