Digital Shopfloor Support Specialist

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace this role you will support the deployment and ongoing optimization of digital shopfloor applications ensuring smooth operations and high user satisfaction.

You will collaborate closely with cross-functional teams to deliver solutions within scope on time and in compliance with quality and industry standards.

Key Responsibilities

Digital Shopfloor Support

• Provide day-to-day support to users of shopfloor digital applications ensuring efficient and effective usage
• Deliver training sessions and onboard new users to tools and processes
• Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
• Manage incidents and service requests using the ITSM platform (ServiceNow)
• Monitor application performance and ensure timely resolution of issues

Reporting & Documentation

• Prepare regular status reports and maintain accurate project documentation
• Ensure clear visibility on progress milestones risks and outcomes for stakeholders

Qualifications :

Required skills

• Proven experience supporting IT solutions and end users in a professional environment
• Strong problem-solving skills including root cause analysis
• Experience writing technical documentation (e.g. BRD functional specifications)
• Ability to engage in technical discussions with end users and translate business needs into requirements
• Good understanding of digital technologies and their application in the aerospace sector
• Knowledge of aerospace composite manufacturing processes is an asset
• Familiarity with aerospace regulations standards and best practices is a strong advantage
• Experience working with aerospace industry clients is preferred
• Bachelors degree in Manufacturing Engineering Computer Science or a related field

Languages

• English (required)
• French (nice to have)

Additional Information :

Why Join Sopra Steria

At Sopra Steria we believe in rewarding your talent and supporting your growth. Heres what you can expect:

Competitive Compensation

• Attractive salary
• Annual performance bonus

Benefits That Matter

• Health dental and vision coverage
• Life and long-term disability insurance
• Optional add-ons: Accidental Telemedicine and Critical Illness coverage

Time for You

• 3 weeks of vacation
• Sick leave and personal days

Perks & Flexibility

• Monthly transportation allowance
• Hybrid work environment
• All the equipment you need to succeed

Grow With Us

• World-class training and development
• Clear paths for career advancement
• A caring collaborative and inclusive culture

Certified Excellence

• Were proud to be recognized as a Great Place to Work

We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process.

Sopra Steria is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals including women visible minorities Indigenous people and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Remote Work :

No

Employment Type :

Full-time