Digital Shelf Analyst

As a Digital Shelf Analyst you will play a critical role in ensuring Richs products are accurately represented discoverable and transactable across customers digital shelves. You will work crossfunctionally and directly with key retail and distribution partners to deliver a consistent high-quality digital brand experience and support commercial success.

This is a hybrid opportunity based out of Richs WHQ in Buffalo NY with in-person collaboration required Tuesday-Thursday each week and WFH flexibility Monday / Friday

Customer and Internal Collaboration

• Work externally with strategic customers partners and vendors as day-to-day contact to ensure mutual success: enhancing relationships coordinating setup approvals initiating and managing requests or tickets and escalating as necessary.
• Collaborate internally with marketing sales and product-related teams to source missing data and content delivering on customer specific digital shelf requirements.

Product Setup and Maintenance

• Own accurate and timely product setup and maintenance across priority digital retail environments.
• Execute accurate and timely setup of products at top priority retailers distributors and D2C/O environments in compliance with GS1 and customer requirements. Ensure our products are approved and transactable on customers digital shelves.
• Align content/data from automated feeds and internal systems to meet customers specific requirements.
• Input content/data directly in external platforms and portals as needed.
• Submit tickets through customers specific processes to address gaps as needed.
• Serve as a contact for product setup related issues for internal and customer teams.

Scorecard Analysis and Execution

• Monitor and action customer scorecards and dashboards to ensure Richs is achieving targeted levels of product data and content performance.
• Analyze and investigate errors and gap reports received from customer-specific teams providing audit trails and documentation as needed.

Continuous Improvement

• Drive continuous improvement to position Richs as Best-In-Class across the digital shelf.
• Embrace change and support experimenting with new processes and capabilities (platforms AI etc) to drive better outcomes and experiences for customers and Richs associates

• Bachelors in Business Administration Marketing or relevant field.
• Minimum 2 years of related technical analytical or business experience.
• Relevant business or food/retail industry experience preferred.
• Knowledge of product attributes content and data synchronization standards and process- GS1 and GDSN a plus.
• Experience with digital commerce eCommerce or omnichannel environments preferred.
• Demonstrated planning process and organizational skills.
• Solid interpersonal skills with ability to communicate in all mediums; comfortable presenting at regular demos and to various audiences as needed.
• Desire to build the future; not afraid to challenge the status quo and suggest enhancements.
• Ability to manage multiple projects and prioritize accordingly in a fast-paced environment.
• Solid software proficiency in Microsoft Suite; intermediate to advanced level of proficiency in Excel (including formulas subtotaling pivot tables) and PowerPoint.
• Light travel as needed up to 10%

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