Digital Operations Enablement Trainer

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JLL - WPM Digital Operations Enablement Trainer

Work Schedule: Remote M-F 9-5

Travel Requirements: up to 50% to support in-person training & engagements

Reports to: Sr. Director Digital Transformation Operational Solutioning

Estimated compensation for this position is: $110K - $130K 20% annual bonus

What this job involves:

The Digital Operations Enablement Trainer is responsible for developing and delivering training content that drives adoption of the digital tools and products used across JLLs Workplace Management (WPM) operations. This role serves as the primary training resource for WPMs digital ecosystem spanning Corrigo WPOS (Workplace OS) AI-enabled agent tiles Power BI SharePoint Teams and other platforms that support facilities management and operations delivery.

Working closely with the Operations Enablement & Solutions Lead and technology partners this individual translates complex platform functionality into clear practical training content for account teams technicians and administrative staff. The role also applies AI tools to streamline training content creation and maintenance ensuring materials stay current as platforms evolve.

The ideal candidate combines strong instructional design and delivery skills with hands-on WPM operational knowledge and comfort using AI to accelerate content development.

What your day-to-day will look like:

Training Needs Analysis & Strategy

• Conduct training needs analyses across WPM digital tools and platforms to identify skill gaps adoption barriers and content priorities.

• Develop training roadmaps aligned to platform releases pilot deployments and full-scale rollouts.

• Partner with the Operations Enablement & Solutions Lead to prioritize training investments based on business impact.

Training Content Development

• Design and develop training materials including e-learning modules job aids quick-reference guides facilitator guides and video walkthroughs for Corrigo WPOS and other WPM digital tools.

• Translate technical platform documentation and requirements into learner-friendly content tailored to field account and administrative audiences.

• Maintain a centralized version-controlled library of training assets that stays current with platform updates and enhancements.

Training Delivery & Facilitation

• Deliver engaging live and virtual training sessions using a variety of instructional techniques suited to diverse learner populations.

• Facilitate train-the-trainer sessions to build sustainable scalable training capability across account teams.

• Support onboarding of new users during platform migrations pilot deployments and system go-lives.

Digital Tools & Platform Enablement

• Serve as the training subject matter expert across the WPM digital toolset including Corrigo WPOS AI agent tiles (e.g. Invoice Reminder Invoice Approval) Power BI SharePoint and Teams.

• Partner with platform owners and technology teams to stay current on new features configuration changes and upcoming releases.

• Support Business Readiness Testing (BRV) and UAT activities by capturing training-relevant findings and translating them into content updates.

AI-Enabled Training Efficiency

• Apply AI tools to accelerate the development updating and localization of training content reducing time-to-deployment for new materials.

• Identify opportunities to use AI-powered authoring summarization and content-generation tools to scale training output without sacrificing quality.

• Stay current on emerging AI capabilities relevant to learning and development and recommend tools that improve training efficiency and effectiveness.

Training Effectiveness & Continuous Improvement

• Evaluate training effectiveness through assessments learner feedback and adoption metrics; use findings to refine content and delivery methods.

• Analyze training and support data to identify recurring knowledge gaps and proactively address them with updated content.

• Continuously benchmark training practices against industry trends in adult learning and digital enablement.

Cross-Functional Collaboration & Stakeholder Engagement

• Collaborate with subject matter experts account operations leads and technology partners to ensure training accuracy and relevance.

• Partner with the Operations Enablement & Solutions Lead on change management initiatives ensuring training is integrated into broader technology deployment and adoption plans.

• Represent training priorities and learner feedback in cross-functional planning discussions.

Required Qualifications:

• Bachelors degree in Instructional Design Education Human Resources Business or a related field (or equivalent experience)
• Minimum 5 years of experience in training instructional design or learning & development ideally within a technology facilities management or operations environment.
• Demonstrated experience developing and delivering training for enterprise software platforms; direct experience with Corrigo IWMS/CMMS or comparable systems strongly preferred.
• Experience using AI-powered tools to develop update or scale training content.
• Proven ability to manage multiple training projects simultaneously in a fast-paced environment.
• Proficiency with learning management systems (LMS) e-learning authoring tools and digital content platforms.
• Working knowledge of AI tools for content generation summarization and training efficiency.
• Strong understanding of adult learning principles and instructional design methodologies.
• Ability to produce high-quality training deliverables: e-learning modules job aids facilitator guides and assessments.
• Comfort working across digital collaboration platforms (e.g. SharePoint Teams Power BI) to source content and distribute materials.

Preferred Qualifications:

• Operational knowledge of WPM (Workplace Management) service delivery account structure or facilities management processes.
• Familiarity with the Corrigo work order management platform and/or JLLs WPOS (Workplace OS) tools.
• Experience supporting technology pilot deployments UAT or Business Readiness Testing (BRV).
• Certification in instructional design (e.g. CPTD ATD) or e-learning development.
• Willingness to travel as needed to support in-person training and account engagements.

Leadership & Behavioral Competencies:

• Learner-focused designs and delivers content with the end users experience and comprehension top of mind.
• Adaptable communicator able to translate technical platform detail into clear guidance for audiences ranging from field technicians to account leadership.
• Efficiency-minded proactively looks for ways to use AI and automation to scale training impact without sacrificing quality.
• Collaborative builds strong working relationships with technology operations and account teams to keep training current and relevant.
• Detail-oriented and organized manages multiple content development and delivery efforts concurrently without losing quality or consistency.
• Curious and current stays engaged with digital learning trends AI tools and evolving WPM technology platforms.

Please submit your application with an updated resume location and contact information. If youre a current JLL employee please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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