Digital Operations Analyst

If you are ready to join a company that truly cares about its employees our members and our community then you have come to the right place!

This role is highly knowledgeable and experienced across a broad array of Broadviews digital services with particular passion and expertise in online/mobile services.

• Serves as a subject matter expert (SME) for digital operations supporting all stakeholders with knowledge and guidance related to area of expertise

• Identifies and communicates potential issues and improvements by continuously reviewing and monitoring digital channel log files and reporting tools

• Leads small-to-midscale projects; organizing directing and tracking tasks

• Serves as the lead in testing of new eCommerce services

• Responsible for monthly reporting processes informing senior and executive management of key digital metrics

• Troubleshoots problems/issues generates diagnosis and resolutions

• Maintains awareness of relevant industry/vendor/system trends/changes andmakes appropriate recommendations to improve and streamline processes wherever possible

• Communicates real-time service issues and planned changes with other departments and member-facing staff as needed.

• Actively participates in all areas of eCommerce including but not limited to email marketing and website alerts.

• Bachelors Degree in Business Computer Science or related field

• Two (2) to five (5) years of experience and/or a combination of education and related experience in defining implementing and ensuring effective use and operation of digital services.

• Minimum three (3) years experience working with digital operations services.

• Proficiency in DNA Alkami InfoTRAC Salesforce and other systems as needed

• Ability to interact professionally with vendors suppliers and contractors who provide a broad spectrum of products and services.

• Able to work both independently and in a team-oriented collaborative environment is essential.

• Computer proficiency including at least MS Word MS Excel and Outlook.

• Ability to convert and analyze data to build solutions.

• Must be able to learn understand and apply new technologies.

• Ability to comprehend interpret and comply with company policies and procedures.

Compensation:$51473-$61768 plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law.

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