Digital Navigator State Prog Admin

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Job Description

The Digital Navigator is a trusted community guide who supports community members with ongoing individualized support for accessing affordable and appropriate connectivity devices and digital skills. Although employed by Riverland Community College the Navigator serves as a neutral community-centered resource providing individualized and small-group assistance to help community members gain confidence using digital tools and online services.

Digital Navigators work in community locations to help individuals access affordable internet secure appropriate devices develop essential digital skills and successfully navigate online systems related to healthcare education employment and civic participation.

This initiative is grant-funded for up to 5 years (2026-2030). Work schedule will include occasional evenings and/or weekends based on client availability outreach events and partner site hours.

PRINCIPLE RESPONSIBILITIES AND RESULTS

Examples of key duties are interpreted as descriptive and not restrictive.

• Provide individualized coaching and small-group instruction on basic digital skills.

• Assess clients device access connectivity skill level and goals; document findings.

• Create individualized learning plans that reflect client-led goals and priorities while maintaining confidentiality.

• Assist clients in accessing low-cost internet devices and device repair resources.

• Provide support in person or remotely (phone text email video).

• Provide services at multiple community locations throughout the week; rotate between partner sites based on scheduled hours community needs and program coverage.

Priority: Essential Percent of Time: 50%

• Design and deliver basic digital literacy workshops or training sessions in community settings.

• Create visual aids handouts and reference materials that are culturally and linguistically appropriate.

• Adjust instruction to various skill levels learning styles and language needs.

Priority: Essential Percent of Time: 25%

3. Outreach Partnerships & Community Engagement

• Conduct outreach and engagement opportunities in collaboration with community organizations and referral partners.

• Respond to referrals from community partners the Advisory Board and direct client inquiries.

• Deliver presentations to promote the Digital Equity Initiative and build awareness among potential clients and partners.

• Work collaboratively with Supervisor and Advisory Board to identify communities and individuals experiencing the most significant digital barriers.

Priority: Essential Percent of Time: 10%

4. Documentation Reporting & Program Support

• Maintain accurate and timely records of client interactions progress and outcomes.

• Provide feedback to the Supervisor on trends barriers and client needs. Receive feedback from the Supervisor on best practices and receive professional development trainings to engage in continuous improvement.

• Assist with program logistics materials and community engagement activities.

• Support neutral community-facing marketing and communications.

Priority: Secondary Percent of Time: 10%

5. Other Duties as Assigned

• Participation in Riverland employee trainings and other duties that facilitate collaboration with other Riverland departments and employees for the benefit of the implementation of the Digital Equity Initiative.

Priority: Secondary Percent of Time: 5%

Salary Range:

$24.40 - $35.30 / $ 50947.00 - $ 73706.00

Minimum Qualifications

• One (1) year of professional relevant work experience OR an equivalent combination of education and experience. An associate degree could substitute for 6 months of experience a bachelors degree is 12 months and a masters degree is 18 months within any of the following disciplines customer service teaching mentoring supporting adult learners or other relevant work experience.

• Demonstrated comfort with technology including troubleshooting and use of common devices and apps.

• Strong interpersonal and communication skills and the ability to work successfully with diverse backgrounds.

• Ability to provide patient supportive instruction to adult learners new to technology.

• Proven ability to manage schedules maintain documentation and work independently in community settings.

• Problem-solving skills and adaptability.

Preferred Qualification

• Associate degree or experience teaching tutoring mentoring or supporting adult learners.

• Customer service community outreach or information technology experience.

• Bilingual/Multilingual fluency in Spanish Karen Karenni Somali Pohnpeian French Nuer Anuak or other languages that reflect our student body workforce and communities.

• Demonstrated experience working with a multicultural and underserved population.

Other Requirements

A complete online application will include a letter of interest and a resume/curriculum vitae. Please note that the search committee will not review incomplete applications.

This position requires completing employment references and a drivers license background check.

In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota States Vehicle use criteria and consent to Motor Vehicle Records check.

Minnesota State is unable to sponsor Applicants for work visas. All Applicants must be legally authorized to work in the US.

If you would like to request an accommodation as part of the application process please contact Aimee Sue Larson at

Work Shift (Hours / Days of work)

11:00 am - 8:30 pm / Tuesday - Friday

12:00 pm - 4:00 pm / Saturday

Occasional special event hours outside that schedule.

Telework (Yes/No)

No

About

Riverland Community College is dedicated to fostering an environment where employees students and the region thrive. Guided by our vision mission and values we provide excellent opportunities for students to reach their academic and career goals. Our values focus on cultivating student growth through service collaboration innovation and respect. We offer a supportive and innovative culture that values individual and team contributions and is committed to diversity and inclusion.

Diversity and Inclusion: We are dedicated to continually developing a workforce that mirrors the diversity of our students and communities. We recognize the value of diverse experiences and perspectives which enhance our ability to serve the people of our region effectively.

Hispanic-Serving Institution (HSI) Commitment: Riverland is an emerging Hispanic-Serving Institution. We welcome candidates who understand HSIs and the Latinx student experience further enriching our inclusive community.

Student-Centered Education: With small class sizes personalized instruction and hands-on learning. Riverland offers student-centered education that empowers individuals to succeed. Our diverse range of credit and non-credit courses caters to various learning modalities.

Program Offerings: With campuses in Albert Lea Austin and Owatonna Riverland offers associate degrees in over 90 career options liberal arts and sciences and customized training providing comprehensive educational opportunities for all.

Community and Quality of Life: Located in southern Minnesota our region boasts excellent public and parochial education systems diverse recreational activities for all seasons and upscale communities that enrich personal and professional lives.

Benefits Information:

At Minnesota State we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles employer-paid life insurance short- and long-term disability and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health employees also have access to a confidential Employee Assistance Program (EAP) for mental health legal and financial counseling. Detailed plan details rates and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work our package includes 12 paid holidays generous vacation and sick time and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan 457(b) and 403(b) retirement accounts and various investment options. Furthermore we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position employee classification and collective bargaining agreements.

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