Digital Health Navigator Phoenix, AZ (Phoenix Clinic)

GENERAL SUMMARY: The Digital Health Navigator plays a critical role in advancing equitable access to care improving appointment adherence and strengthening overall member DHN provides in-home support including mobile device delivery telehealth facilitation and wellness observations. This role bridges the gap between members and their care teams by combining digital health enablement with in-person assistance. The DHN does not include routine transportation of members but supports expanding access and reducing transportation needs through telehealth Digital Health Navigator does not provide medical advice diagnosis or treatment and operates under established protocols with defined escalation RESPONSIBILITIES:Digital Health Enablement & Telehealth SupportDeliver and set up mobile devices (smartphones/tablets) preloaded with telehealth members on devise usage connectivity and accessing virtual care servicesFacilitate and support real-time telehealth appointments including troubleshooting technical issuesPromote adoption of virtual and hybrid care models to improve access and efficiencyIn-Home Member EngagementConduct scheduled in-home visits to support care access and engagementPerform basic wellness observations including:General safety and environmental assessments Member-reported medication adherence Identification of barriers to care (e.g. access understanding) without advising on medication changesBuild trust and rapport with members to encourage participation in care plansCare CoordinationIdentify and document social determinants of health (SDOH) including:Food insecurity Housing instability Social isolationCollaborate with interdisciplinary care teams to ensure continuity of careIdentify safety concerns or urgent issues and escalate per established protocols to clinical or program & ReportingAccurately document all member interactions assessments and interventions in the Electronic Health Record (EHR) Maintain compliance with HIPAA and organizational policiesOperational & Dispatch CoordinationParticipate in coordinated scheduling and dispatch workflows Manage daily routes and visit schedules efficiently within assigned geographic areas Communicate with program leadership regarding member needs risks and operational challengesQUALIFICATIONS:Minimum Education Required - High School Diploma or GED. Associate or Bachelors degree preferred in:Public Health Social Work Healthcare Administration Behavioral Health or related fieldExperience- 2 years of experience in healthcare community outreach care coordination or social services. Experience working with Medicaid or underserved populations with in-home visits and field-based workExperience with Electronic Health Records (EHR) SystemsBackground in behavioral health or substance use servicesBilingual (English/Spanish) - - N/AREGULATORY:Minimum 18 years of AZ DPS Level 1 Fingerprint Clearance Card (must maintain valid card throughout employment).CPR First Aid & AED certification if required (must maintain throughout employment).Current valid Drivers License current 39-month Motor Vehicle Report proof of vehicle registration and liability insurance that meet company insurance requirements if about this position Contact us