Digital End User Services, Site Administration & VIP Support

Introduction: A Career at HARMAN Corporate

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate you are integral to our companys award-winning success.

• Enrich your managerial and organizational talents from finance quality and supply chain to human resources IT sales and strategy

• Augment your comprehensive skillset with expert training across decision-making change management leadership and business development

• Obtain 360-degree support throughout your career life cycle from early-stage to seasoned leader

About the Role

This Digital End User Services role delivers high-quality support to end users and white-glove VIP support at assigned HARMAN locations. This role serves as the local technology ambassador ensuring a seamless secure and modern digital workplace experience while acting as onsite hands-and-feet support for centralized IT tower teams.

What You Will Do

• Provide high-touch End User Services (EUS) support for onsite and remote users including executives and VIPs

• Resolve incidents and service requests related to desktops laptops peripherals collaboration tools and Microsoft 365

• Deliver white-glove VIP support with professionalism discretion and adherence to ITIL processes

• Serve as onsite hands-and-feet support for centralized IT teams performing physical tasks under remote guidance

• Troubleshoot complex EUS issues using strong knowledge of Windows macOS Linux networking DNS and DHCP

• Partner with Corporate IT to support site initiatives technology refreshes and operational improvements

What You Need to Be Successful

• 58 years of experience in end-user computing desktop support or site IT support roles

• Strong working knowledge of Windows macOS and Linux operating systems

• Hands-on experience with Microsoft 365 including Office applications and Microsoft Teams

• Experience with endpoint management and OS deployment tools such as Microsoft Configuration Manager (MCM) and Intune

• MDM experience supporting iOS and Android devices including enrollment policy enforcement and troubleshooting

• Strong understanding of networking fundamentals including TCP/IP DNS and DHCP for effective EUS troubleshooting

• Experience supporting executive or C-level users.

Bonus Points if You Have

• ITIL certification or formal IT service management training

• Experience supporting manufacturing R&D or corporate campus environments

• Familiarity with conference room and collaboration hardware

• Experience working in a globally distributed enterprise IT environment

What Makes You Eligible

• Willingness to work onsite at a HARMAN location

• Ability to participate in an on-call environment as required to support business operations

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Ability to work from an office in Stamford Connecticut

• Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• Be Brilliant employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-KV2

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.