Digital Customer Engineer

Available Location: Kuala Lumpur Malaysia

About the Team

Cloudflares Customer Engineering (CE) organization works side-by-side with our Sales teams to guide customers through their digital transformation. Customer Engineers are trusted advisors who help prospects and customers connect Cloudflares platform to real-world outcomes.

Digital Customer Engineers (DCE) are a specialized part of this team engaging directly with mid-market and commercial customers across the Asia Pacific region. DCEs run a high-reach digital-first motion covering many accounts through demos discovery calls scaled onboarding and 1:many adoption programs. They deliver product demonstrations conduct discovery sessions build technical alignment and ensure customers understand how Cloudflare can solve their challenges at scale. DCEs work primarily through digital channels collaborating closely with Inside Sales Representatives (ISRs) across multiple markets to engage new prospects and help existing customers move forward in their journey with Cloudflare.

What Makes This Role Exciting

• Regional Impact: Youll work with a diverse range of customers across APAC adapting to different markets industries and digital maturity levels.
• Breadth of technology: Youll cover Cloudflares full platform: Zero Trust Application Security Networking and Developer Platform.
• Ownership: Youll run demos proof-of-concepts and solution design sessions building technical confidence throughout the sales cycle.
• Collaboration: Youll work hand-in-hand with Sales Marketing Product and Customer Success teams to help new audiences discover Cloudflare and to guide customers through evaluation and adoption.
• Innovation and scale: Youll contribute to campaigns digital events and scalable technical content that expand Cloudflares reach and help more organizations benefit from our platform.

What Youll Do

• Lead technical discovery and validation across a high volume of pre-sales opportunities: demos proof-of-concepts RFP/RFI and solution design.
• Drive scaled onboarding for new customers through standard playbooks group sessions and self-serve resources.
• Run 1:many adoption and consumption programs (webinars digital events office hours and targeted campaigns) to help customers get more value from Cloudflare.
• Translate complex technical capabilities into clear outcome-driven solutions.
• Develop and maintain reusable demo assets scripts and reference solution designs to scale team effectiveness.
• Stay current on Cloudflare products Internet technologies and competitive landscape.

Requirements

• 3 years in a technical presales solutions engineering consulting or related role.
• Strong knowledge of Internet fundamentals (HTTP/S DNS TLS networking concepts APIs).
• Experience with Zero Trust frameworks SASE architectures or cloud security platforms.
• Hands-on experience with scripting or development (Python JavaScript Go Bash) and comfortable with APIs/CLIs.
• Proven ability to engage customers directly: running demos whiteboarding solutions handling objections and explaining complex concepts clearly to both technical and business audiences.
• Comfortable using modern productivity and AI tools to scale personal output across a high volume of accounts.
• Comfortable working across multiple markets and time zones in the APAC region.

Nice to Have

• Prior experience with SaaS security CDN networking or developer platform vendors.
• Hands-on knowledge of cloud providers (AWS Azure GCP) and modern app architectures (serverless containers microservices).
• Understanding of common application security risks (e.g. CSRF XSS SQLi) and mitigation strategies.
• Experience with regulatory or compliance frameworks (SOC-2 PCI DSS HIPAA GDPR).
• Track record of building reusable assets such as demo environments reference architectures or presales tooling.
• Experience with customer adoption onboarding or scaled Customer Success programs.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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