Digital Communications Specialist

Minimum Qualifications / Education and Experience

The knowledge skills and abilities of this position are normally attained through a combination of education and experience equivalent to a bachelors degree in public relations communications marketing journalism web communications digital media business or a closely related field and at least two years of directly related experience. Other combinations of education and experience that provide the required knowledge skills and abilities may be considered on a case-by-case basis.

THE OUTSIDE IS IN US ALL.

Please remember to attach the required documents listed in this announcement.

Resume

Cover Letter

References

Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11:59 PM Mountain Time on June 24 2026. You must apply through the State of Montana Career site.

Special Information:

This position may be eligible for a statutory base pay increase of $1.00 an hour effective July 1 2026.

Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1040 hours in a calendar year are also provided health dental and life insurance. Other benefits include retirement paid vacation sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).

A successful applicant will be subject to a background investigation.

Women and minorities are under-represented in this job category and are encouraged to apply.

Telework:

You must reside in Montana (or move to Montana) to accept this this position you will be afforded the opportunity to telework however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.

Job Duties:

The Digital Communications Specialist supports the Communication Bureaus digital communications operations with a primary focus on website content support email distribution and list maintenance timely public calendar updates outreach analytics review constituent response coordination and data-informed outreach improvement. The position works closely with the Digital Communications Manager Communication Bureau Chief regional and divisional staff and subject-matter experts across the department to help maintain accurate accessible timely and customer-focused online information and services.

This position assists with daily website updates supports content organization and quality control reviews analytics from the public website online event calendar and email outreach and helps route public questions comments and customer satisfaction feedback to the appropriate division or program area. This position helps manage FWPs online form and survey platform used to collect public comment process registrations facilitate testing surveys and gather other data. The position also helps prepare reports and recommendations so that communication staff can improve user experience content effectiveness and public service outcomes

Website content management and digital support
Assists with maintaining FWPs public website including page content documents images links forms and other associated media.
Reviews web content for clarity accuracy accessibility consistency and adherence to agency style brand user-experience standards and ADA compliance.
Coordinates routine website updates with Communication Bureau staff and division subject matter experts to ensure online information is current and useful.
Helps organize post revise and archive digital content in the content management system.
Supports quality assurance reviews of webpages and digital tools identifying broken links outdated information formatting issues navigation problems and other user experience concerns.
Assists with management of the online event calendar by reviewing submissions checking accuracy and completeness supporting staff access and helping ensure events are presented clearly and effectively to the public.
Assists in delivering strategic email outreach for communications by sending emails uploading audience groups and compiling agency data to find new target audiences.
Responds to and tracks website-related questions received by email surveys forms or other channels and routes inquiries to the appropriate division program or staff member for follow-up.
Provides basic guidance and training to staff on web content formatting posting practices templates and digital standards.

Digital analytics CRM and survey analysis
Reviews and analyzes communication performance data from email outreach including distribution analytics subscriber trends engagement indicators and other campaign metrics.
Assists with list quality review audience segmentation support and identification of patterns that can improve digital outreach effectiveness.
Reviews and analyzes data gathered through SurveyMonkey or similar software used to collect public comment customer input and survey responses.
Compiles recurring and special reports that summarize website event calendar email outreach survey and customer satisfaction metrics for bureau leadership and program staff.
Identifies trends recurring questions public concerns frequently requested topics and communication gaps based on available digital and survey data.
Helps translate analytics findings into practical recommendations related to website content email communication timing and structure survey design customer service response and outreach planning.
Supports development distribution tracking and organization of online surveys forms and comment collection tools.