Digital Communications and Marketing Coordinator

Working title: Digital Communications and Marketing Coordinator Position #(s):

Classification title: Public Relations Specialist

Department: Communication & Marketing

Reports to: Communications and Marketing Director

FLSA status: Exempt: Full-Time

Schedule: Monday- Friday; evenings and weekends as needed for events

Wage Range: $54913 to $66864 annually depending on number of years of transferrable experience an internal equity

Serving the Yellowstone County community and south-central Montana for nearly 50 years RiverStone Health is an essential provider of personal and public health services. Health Education Leadership and Protection HELP is what we do. From medical dental and behavioral healthcare; home care and hospice; public health services like immunizations WIC health promotion and restaurant inspections; and educating the next generation of health professionals our expertise spans all ages and stages of life.

Utilizing the underlying principles of access affordability compassion and quality in all interactions RiverStone Health improves life health and safety for all in the communities we serve. First and foremost we are committed to creating a sense of belonging and engagement that respects the intrinsic value of every member of our team and our patients and clients.

The Communications and Public Affairs team supports internal and external communication and marketing projects throughout RiverStone Health including emergency risk communications.

The Digital Communications and Marketing Coordinator position researches prepares and posts content on RiverStone Health digital platforms creates and edits photos and videos to support organizational communication; creates and edits digital and print design products for marketing and communications. This position also coordinates with key stakeholders across the organization to keep abreast of new service offerings as well as assist with facilitating and scheduling outreach opportunities for RiverStone Health subject matter experts throughout the community.

A. Digital Communications and Marketing Coordinator duties 95%

• Research prepare post and update content on RiverStone Health digital platforms (website social media email and NixPlay)

• Create and edit photos and videos to support organizational communication

• Create and edit digital and print design materials for internal and external marketing and communications

• Write edit and distribute monthly community newsletter and quarterly patient newsletter

• Review text design and images in marketing and other communications documents for accuracy readability professional design and RiverStone Health brand standards

• Create test and implement effective communication strategies attentive to target audiences and diverse populations

• Monitor media reports and maintain a media tracking log

• Prepare media/social media logs for departments as needed for grant deliverables

• Respond to media inquiries and connect media with appropriate subject matter experts

• Monitor and respond to online reviews and questions on our digital platforms including Social Media

• Develop marketing and communication plans strategies and reports pay special attention to target audiences and special populations

• Collaborate with the Agency of Record to ensure timely execution and that deliverables meet brand standards and are factually accurate

• Develop and maintain positive relationships across the organization

• Update knowledge of emergency risk communication concepts and principles through training selected readings and course materials

• Reports current and potential concerns to the supervisor and relevant stakeholders and recommends process improvements to enhance operational effectiveness

• Attend meetings workshops and training sessions and review publications and audio-visual materials to become and remain current of principles practices and new developments in assigned work areas

• Perform other duties as assigned in support of RiverStone Healths mission and goals

Minimum Qualifications

• Five years of marketing/communications experience
• Photography and graphic design experience
• Experience in Adobe Creative Cloud Suite
• Experience in WordPress
• Experience managing social media including creating and scheduling content and monitoring performance strategies across multiple platforms
• Any combination of experience and training which provides the equivalent scope of knowledge skills and abilities necessary to perform the work

Preferred Qualifications:

• Bachelors degree in communications marketing journalism or related field

• Experience working with non-profit or government jurisdictions

• Valid Montana drivers license
• Proof of vehicle insurance
• Required to obtain on-the-job training in Incident Command System coursesas well as basic PIO training.

• Computer literacy in Microsoft Office Suite WordPress & Adobe Creative Suite
• Knowledge of modern office procedures practices and equipment
• Ability to display non-judgmental and empathetic listening skills
• High degree of detail-oriented skill level
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality
• Ability to work collaboratively and maintain a positive work environment
• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality
• Ability to understand and adhere to required administrative policies and procedures.
• Excellent communication skills to ensure efficiencies and quality customer service.
• Creative thinking and problem-solving skills
• Ability to clearly convey ideas and concepts to a variety of audiences
• Proven team-player communicating and coordinating regularly with others to maximize effectiveness and efficiency of organizational operations and activities
• Knowledge and experience in using multiple social media platforms

• Provides Customer Service Excellence to RiverStone Healths customers including patients clients family members visitors medical staff and co-workers

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

• None

• Work is mainly performed on a computer up to 8 hours per day
• Schedule may include some night and weekend hours
• Occasional day travel required where expected to drive a vehicle which requires sitting seeing and reading signs traffic signals other vehicles etc. Travel occurs in all weather conditions including extreme heat and cold
• Events may take place either indoor or outdoor and may be exposed to weather conditions including heat and cold
• Ability to lift and carry up to 30 pounds
• Create and maintain a safe/secure working environment by adhering to safety security and health requirements. Integrates injury illness and loss prevention into job activities by attending any necessary training and implementing best practices

• Uses independent judgment when determining best social media content

• Daily written and verbal communication with RiverStone Health staff and external sources

None

Required Experience:

IC