Digital Area Service Manager

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Whats in it for you:

Trane is hiring a Digital Services Area Service Manager to join our team. The role can work from any of the following locations - Moon Township PA Valley View OH Columbus OH OR Toledo this role you will be a key leader in the growth and execution of the Trane Digital Services strategy. Managing all aspects of the Digital Services Area Team to include Service Agreement execution and compliance project execution from beginning to end customer satisfaction hiring and training of Controls Technicians and working with other teams to drive the growth and adoption of Digital Services across our entire portfolio.

What you will do:

Partners with peers in the goal setting of the Areas Digital Services plan and accountable for the strategy and performance achievement of operating plan.

Responsible for all aspects of Digital Service Agreements warranty execution of controls projects emergency controls service needs and project planning for controls quoted work to include identifying and prioritizing projects work orders change requests and planning of job in detail.

Partners closely with Sales Leaders and Account Managers on the strategy and achievement of revenue and operating income targets.

Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs.

Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects.

Meets with sales associates contractors and owners to discuss scope of project; budgets; performance; and close-out.

Confirms Tranes ability to meet the project performance and financial requirements by obtaining and analyzing customer data project data and implementation issues prior to accepting the project.

Maintains customer satisfaction by investigating concerns implementing corrective action and communicating with customers and assigned staff.

Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.

Responsible for hiring managing and development of Controls Service Technicians.

Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.

Flexibility to work outside normal work hours/weekends as required.

Regular travel requirements with some overnight travel.

What you will bring:

Bachelors degree in engineering engineering technology business or equivalent from a four-year college or university preferred or equivalent combination of education and experience.

Minimum of four (4) years experience in an industrial sales business setting. Minimum of three (3) years experience in managing teams of people processes and budgets.

Knowledge of Salesforce preferred.

Must possess a valid drivers license for a minimum of 12 months with no major or frequent traffic violations included but not limited to:

DUI Hit & Run License Suspension Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.