Digital Analyst
Job Location:
Brunswick, ME - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
New Brunswick New Jersey United States of America Raynham Massachusetts United States of America West Chester Pennsylvania United States of AmericaJob Description:
DePuy Synthes is recruiting for a Digital Analyst locatedinNew Brunswick NJ or in Raynham MA or West Chester PA.
Job Overview
The Digital Analyst supports the development execution and optimization of digital solutions that improve customer experience and operational effectiveness. This role analyzes digital performance data supports reporting and insights and partners with crossfunctional teams toidentifyopportunities for improvement across digital tools and platforms. The position offers handson exposure to digital transformation initiatives and the opportunity to make a measurable impact on how customers and internal teams interact with DePuy Synthes.
Key Responsibilities
Analyze digital performance data to support insights reporting and decisionmaking.
Support development and maintenance of dashboards reports and tracking tools for digital initiatives.
Partner with business and functional teams to gather requirements and translate needs into analytical outputs.
Monitor trends adoption and performance of digital tools and platforms.
Assistwith identifying opportunities to improve digital processes user experience and data quality.
Support documentation and standardization of digital analytics processes.
Contribute to continuous improvement initiatives aligned with digital and customer experience goals.
Ensure adherence to data governance standards internal controls and company policies.
Qualifications
Education
Required:Bachelors degree in Business Analytics Information Systems Computer Science ora relatedfield.
Preferred: Coursework or concentration in data analytics digital technologies or information management.
Experience and Skills
Required:
02 years of relevant experience in digital analytics data analysis business analytics or a related role.
Ability to work with data sets and translate findings into clear insights.
Proficiencywith common analytics or reporting tools (e.g. Excel BI tools).
Preferred:
Experience supporting digital platforms customer portals or analytics initiatives.
Familiarity with CRM ERP or digital experience platforms.
Experience working in a regulated industry such as medical devices healthcare or life sciences.
Exposure todata visualization or dashboarding tools.
Interest in continuous improvement or digital transformation initiatives.
Strong attention to detail and data accuracy.
Strong analytical and problemsolving skills.
Effective written and verbal communication skills.
Other
Language: English (required).
Travel:Limited; upto 10% primarily domestic.
Certifications: Analytics or digital certifications (preferred).
For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.
Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.
Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Analytical Reasoning Business Behavior Customer Centricity Customer Intelligence Customer Service Philosophy Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Data Analysis Execution Focus Issue Escalation Mentorship Order Processing Service Excellence Service Request ManagementThe anticipated base pay range for this position is :
$65000.00 - $104650.00Additional Description for Pay Transparency:
Required Experience:
IC
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
