Diesel Support Specialist

DivIHN Integration Inc

Job Location:

Lisle, IL - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

For further inquiries about this opportunity please contact one of our Talent Specialists Lavanya at Kalaivani at

Title: Diesel Support Specialist

Location: Lisle or Woodridge IL (Must be able to travel to Lisle or Woodridge IL for initial training will be 100% remote after)

Duration: 12 Months

Travel: Up to 10% travel might be required and will be reimbursed by the client

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description:

Solid diesel experience as well as customer service.
This consultant is a technical expert who assists the dealer technician with vehicle repairs.
Working with internal teams on fixing diagrams schematics elemental steps and diagnostic forms.
Diesel experience is a must
Extensive experience as an end user and in customer support is needed for this role.
This position will support our dealer network by assisting dealers in vehicle repairs via case files.
Client handles all aspects of the vehicle minus the motor and ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25000 case files were supported in 2025 and 14000 phone calls were handled by our team.

Responsibilities include but are not limited to;
Tech Services support members support client dealers and body builders provide repair and diagnostic services
support
Provide publication feedback to our publications teams
Escalate trending failure modes to Service Engineering
Future travel to dealer locations is a possibility

Basic Requirements
Bachelors degree
At least 2 years of field service engineering automotive service or truck service experience
OR
At least 4 years of field service engineering automotive service or truck service experience

Desired Skills
MS Office
Excellent written and verbal communication skills
Class 8 Truck experience
Critical thinking and problem solving

About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.