Development Operations ManagerNAT

ABOUT CRADLES TO CRAYONS:

Cradles to Crayons (C2C) founded in 2002 provides children living in homeless or low-income situations with the essential items they need to thriveat home at school and at play. We supply clothing shoes diapers school supplies and more free of charge. Our vision is that one day all children will have the essentials they need to thrive.

Two in 5 kids in the United States are currently facing Clothing Insecurity going without basic essentials like pants shoes diapers and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurityjust one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap. Since its founding Cradles to Crayons has distributed more than four million customized packages of essentials to children in Massachusetts Greater Philadelphia Chicagoland and nationally.

Cradles to Crayons takes a two-pronged approach to mitigating Clothing Insecurity:

1. In-person Engagementthrough tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve.
2. Advocacy and AwarenessCradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns data/evaluation and legislative outreach.

Cradles to Crayons strong financial health and ongoing effectiveness and reliability have helped it earn a Four-Star Rating from Charity Navigator every year since 2009. C2C has a budget of $19M for FY27 and a total staff of approximately 100.

POSITION OVERVIEW

This positionis primarilyremote butshouldbe located inproximity toGreater Bostonandisable to work in person in our Newtonville Giving Factory on an as-needed Cradles to Crayons team members contribute to a culture of shared mission byparticipatingin one in-person volunteer shift per month.

The Development Operations Manager is a strategic and detailoriented professional responsible formanaging and executingthenationaldevelopmentoperations function for the rolemanages gift processing donor datamanagement andfundraisingreporting and plays a key role in enabling effective donor cultivation stewardship and solicitation strategies for the national development team. The Development Operations Manager also supportsmovesmanagement coordinates pipeline meetings and partners with Marketing & Communications to build a robust donor communication calendar and annual fundraising campaign strategy.

The ideal candidate thrives at the intersection of systems dataanalytics and relationship management and is committed to operational excellence that strengthens donor engagement and fundraising are a builderand executorwith strong systems-thinking capabilities exceptional attention to detail and a passion foroptimizingprocessesthat drive fundraising success and impact growth.

MAJOR RESPONSIBILITIES:

Gift Processing & Data Management

• Oversee all aspects of gift processingfor the national team ensuring accuracy timeliness and compliance with organizational policies and IRS regulations.

• Manage donor acknowledgment processes and ensure stewardship touches are executed promptly for the national team.

• Maintainhigh levelsof data accuracy integrity and completeness within the CRM.

• Develop and document gift entry data hygiene and reporting procedures.

• Collaborate with Finance to reconcile gifts resolve discrepancies and prepare revenue reports.

CRM Management & Reporting

• Serve as the primarydevelopmentadministrativeleadforthe organizationsCRMplatform(Salesforce)

• Build andmaintainnationalandorganizationaldashboards and custom reports to supportnationaland organization-widefundraising

• Traindevelopmentstaff on CRM use best practices and data entry standards

• Lead ongoingdevelopmentofCRM optimization user support and system enhancements

Pipeline Management

• Coordinategatherandpreparedataandfacilitateregularnationalpipelinemeetings withthe CEOVP of Philanthropy and Director of Corporate Partnerships

• Prepare meeting materialsas needed includingaction steps metrics and followup documentation

• SupportVP of Philanthropy intrackingcultivation solicitation and stewardshipmoves to ensure forward progress and accountability

• Buildportfolio segmentation donor assignment processes and performance trackinginpartnership with the VP of Philanthropy

Donor Communications & Campaign Support

• Collaborate with Marketing & Communications to develop andmaintaina comprehensive donor communication calendar thathelps donors and prospects feel more informed connected and understand the impact of their support in meaningful ways

• Partner crossfunctionally to implement annualorganization-widefundraising campaigns including yearend giving midyear campaigns and special initiatives

• Use data insights to segment audiences and personalize donor outreach strategies

• Ensure donorfacing materials are informed byaccuratedata and aligned with development goals

Operational Excellence & Strategy

• Analyze trends in donor giving retention and acquisition toprovidedata insights andinput onstrategic planning

• Recommend operational improvements workflows and tools that strengthen fundraising effectiveness

• Support the development of policies and procedures for data gift processing and general development operations

Required Experience/Knowledge/Skills/Abilities:

• 4 years of experience in development operations nonprofit fundraising or relatedfield

• Strongproficiencywith CRM systems (Salesforce experience preferred)

• Excellent analytical skills with the ability to turn data into actionable insights

• High attention to detail accuracy and confidentiality

• Strong project management and organizational skills

• Ability to work collaboratively with crossfunctional teams and communicate effectively

DIVERSITY IS OUR STRENGTH:

Diversity and Inclusiveness are core values at Cradles to Crayons and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race color religion sex national origin age disability marital status veteran status sexual orientation gender identity genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.

Working Conditions:

This is an office / work from home remote virtual environment with occasional visits to C2C Giving Factories. There are no hazardous or significantly unpleasant conditions.

Accommodation:

In accordance with the Americans with Disabilities Act it is possible that requirements may be modified to reasonably accommodate disabled individuals. However no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.