Desktop Technician

Job Type: Full-Time
Location: Remote
Department: Information Technology (IT)

Were looking for a dependable Desktop Technician to join our IT this role youll provide technical support to employees by troubleshooting hardware software and network issues. Youll help ensure users have the tools and support they need to stay productive while delivering excellent customer service in a remote environment.

• Provide remote technical support for desktops laptops printers and other devices.
• Troubleshoot hardware software operating system and connectivity issues.
• Install configure and maintain Windows macOS and approved business applications.
• Set up user accounts permissions and system access.
• Respond to help desk tickets and resolve technical issues in a timely manner.
• Document support requests solutions and system updates.
• Assist with software deployments system upgrades and routine .

• 1 years of experience in desktop support technical support or a related IT role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware software printers and network connectivity.
• Familiarity with Active Directory remote support tools and ticketing systems.
• Excellent communication customer service and problem-solving skills.
• Ability to prioritize tasks and work independently in a remote environment.

• Pay: $32.00$40.00 per hour
• Annual Salary: $66560$83200
• Medical dental and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Remote work flexibility
• Professional development and certification support
• Performance-based bonus opportunities