Desktop Technician I

Desktop Technician I

The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.

Special Instructions to Applicants
Please include references.

Applicants must be currently authorized to work in theUnited States on a full-time basis without the need for visa sponsorship. TheUniversity will not sponsor applicants for work visas (e.g. H-1B).

Job Summary
Entry-level support technician position that provides desktop problem resolution at the second level by assisting in the connectivity of desktop workstations and peripherals onto the campus communications network. Duties include consulting with customers troubleshooting performing product evaluations training and documentation. Provides general technical expertise and training to end users in the use of desktop computers.

Primary Duties and Responsibilities

1. Assists in the connectivity of desktop workstations and peripherals onto the campus communications network; installs sets up maintains troubleshoots and repairs multi-platform hardware and software; documents tracks and resolves complex computing problems; performs hardware/software requirement analysis (PC Macintosh); provides assistance with hardware maintenance for computer equipment and related peripherals; responds to service calls and provides onsite maintenance for computer hardware; installs new PC equipment; performs preventative maintenance; assists in resolving network communication problems.
   
2. Provides consulting troubleshooting product evaluations training and documentation updates system and application software trains and supports customers in effective access and use of information technology and prepares and makes recommendations to end-users. Serves as liaison to vendors in regards to services hardware and software. Participates in the disaster recovery planning process as it relates to networking and data.
3. Provides general technical expertise (desktop problem resolution) and training to end users in the use of desktop computers (Mac and PC) productivity applications (examples include Word Excel Outlook Symantec) and basic Internet technologies (web authoring ftp Telnet) as well as the resolution of common software conflicts printing and networking problems.
   
4. Assists with the maintenance of inventory for desktop support assets including computers software and printers. Assists in the establishment and maintenance of university-wide standards for desktop hardware and software including planning acquisition and delivery of desktop services and equipment; assists in procedures related to maintenance and upgrades of hardware and software; and drafts and reviews technical and procedural documentation.
   
5. Manages customer service requests and incidents to facilitate timely and efficient desktop service. Participates in face-to-face coordination with the customer while maintaining a high customer satisfaction to the desktop environment. Documents work order progress and project status in the requested format. Reports issues real-time to the Customer Service Manager.
   
6. Maintains and/or increases technical knowledge through coursework workshops seminars readings and cross training with other team members.
   
7. Performs other duties as assigned.

• Excellent communication skills both written and verbal
  
• Excellent communication and people skills for face-to-face coordination
  
• Ability to maintain high customer satisfaction
  
• Ability to perform effectively in stressful situations
  
• Proven ability to multi-task
  
• Proficient in technology-related diagnostics & analysis
  
• Proficient with Microsoft Office Suite products
  
• Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment
  
• Telephone customer relations skills and experience

About The University of Southern Mississippi
Since our founding in 1910 The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13000 studentsin Hattiesburg and Long Beach at teaching and research sites across theMississippi Gulf Coast as well as online. Weare a community-engaged Carnegie R1 university earning distinction as one ofthe nations leading research institutions.

Southern Miss is known for pioneering work inpolymer science ocean science spectator sports safety and security and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines including cybersecurity hydrographynutrition aquaculture kinesiology and economic development among others.

We produce graduates ready to enterfields that are leading the way in emerging technologies through programs suchas computer engineering information technology and ocean engineering. Were developing the next generation ofbusiness leaders while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence Southern Miss is delivering graduates who are ready for life. For more information visit.

Required Experience:

IC