Desktop Technician Hybrid

Desktop Technician

Location: Hybrid. Based in the New York metro area with onsite meetings rotating between Melville and New Hyde Park. Reimbursable travel across Suffolk Nassau Westchester and the Hudson Valley including the Poughkeepsie area (approximately 20 sites).

Candidates located in Westchester Long Island Manhattan Northern New Jersey or surrounding New York areas are preferred.

Duration: ASAP through end of year with potential to extend based on project pipeline.

Pay Rate: $35 per hour commensurate with experience.

About the Role

The Desktop Support Technician supports all end-user equipment including desktop laptop printers scanners and hospital equipment. The Technician ensures service level commitments and deliverables are met (adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Duties and Responsibilities

• Gathers data and compiles reports on KPIs SLAs and other relevant data for management review
• Assists with the development and implementation of short- and long-term solutions including planning testing and implementing new and enhanced systems while remediating production impacting incidents and outages
• Coordinates with vendors on break/fix issues as necessary
• Images installs and supports software for all workstation types
• Troubleshoots supports and repairs hardware

Technical Support Skills

• Desktop support and troubleshooting experience
• Printer and scanner troubleshooting
• Password reset and user account support
• PC imaging and workstation deployment
• Device configuration and setup
• Remote support and ticket resolution experience
• Experience supporting go-live activities and user transitions

Deployment & Infrastructure Support

• Hardware deployment support
• IT infrastructure rollout support
• Post-deployment issue resolution
• Coordination with desktop build and support teams
• User acceptance and workstation validation support

Customer Service Skills

• Strong customer service orientation
• Ability to interact professionally with medical and administrative staff
• Ability to gather user requirements and identify application needs
• Patience and professionalism in high-pressure support situations

Work Style & Logistics

• Ability to work independently in the field
• Experience supporting multiple locations
• Willingness to travel between sites throughout Long Island and Westchester
• Hybrid work experience (onsite and remote support)
• Flexibility during deployments and go-live periods

Qualifications

• High School Diploma or equivalent required
• Minimum of five (5) years technology service delivery experience in a corporate and high availability environment required including knowledge of end-user and network-based hardware and software for Desktops Laptops MAC printers scanners routers switches mobile devices
• Experience with service delivery modes processes techniques and tools required
• Knowledge of Microsoft Operating systems (XP 7) and Microsoft Office Suite software and Microsoft technologies including Active Directory DHCP DNS GPOs etc. required
• Knowledge of Citrix Networking (TCP/IP DNS) required
• Excellent written and oral communications skills as well as analytical and organizational skills required
• Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software preferred
• Epic experience and understanding healthcare workflows (preferred but not required)
• ITIL v3 Foundation or Six Sigma Certification preferred

Engagement Terms

• W2 only.
• No C2C or third-party agencies/suppliers.
• No work authorization sponsorship now or in the future.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application you need assistance or accommodation due to a disability you may contact us at .

What nextSource Provides:

• Healthcare Benefits including Medical Prescription Vision & Dental Coverage United Healthcare
• Voluntary STD & LTD New York Life
• 401(k) Retirement Planning Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource working at least 30 hours per week on a consistent coverage will be effective on the 1stof the month following 60 days of employment.