Desktop Support Technician Springdale, OH

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Job Description:
At CompucomStaffing youre more than just a number. Our employee relationship managers support you throughout your engagement providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Springdale OH and provide end-user support.

Duties and Responsibilities:

• Repair test image and clean PCs laptop monitors printers and other related hardware
• Maintain analyze and troubleshoot software and computer peripherals. Ability to set up configure and add all hardware
• Perform install move add and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Assist with installations configurations upgrades patches and other maintenance activities of server equipment
• Perform backup recovery and security procedures both planned or during emergency
• Follow established procedures to detect diagnose and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation configuration and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Skills and Qualifications:

• Minimum 3 years of experience supporting PC Hardware and software comfortability with limited support for servers and network equipment
• Familiarity with A/V conference rooms ability to interface with central A/V team for support on vendor equipment
• Experience providing executive white glove support
• Experience with asset management
• Use a Confident Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing troubleshooting replacing PC/laptop hardware internal components (motherboard hard drives RAM CPU) and understanding of troubleshooting PC software (Windows blue-screen Outlook connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365 Win10 Professional imaging and ticketing systems
• Having experience supporting applications related to engineering manufacturing and logistics is a plus
• Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs bend crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers work area

Wage Range:
The rate for this position is between $18.75 - $25.00 per hour unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits subject to applicable eligibility requirements: medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Employment Opportunity: CompucomStaffing a division of CompuCom Systems Inc. is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants including those with criminal histories arrest and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.