Desktop Support Technician

Description:

After further discussion with PM and Stakeholders we have decided to add additional 4 more resource. this is still covered under the approved JMH Capital budget for this project.

Windows 11 deployment project

Core Function: The technology support specialist provides onsite IT support at a customer site (hospital & clinic environments) within John Muir Health. This position is responsible for a wide variety of hardware software application throughout the healthcare system. This function includes support to incident break/fix service request fulfillment deployments upgrades hardware lifecycle management and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.

Primary Responsibilities & Competencies: Project Support: Participate in IT projects such as system upgrades application rollouts or infrastructure changes. Install deploy troubleshoot repair maintain and lifecycle hardware and software throughout the organization. Maintains detailed and accurate records in workload management asset management and administrative applications. Provides tier I and II support in all areas of the organizational service portfolio. Provides excellent customer service to all levels of employees including customers peers and leadership. Accurately follows documentation and checklists to ensure efficiency and consistency. Participates and engages in team meetings team building activities and other opportunities to strengthen the department. Communicates in a professional positive and timely manner in person on the phone and via electronic means. Provide customer service support to both internal users external customers and vendors on JMHs Network. Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures. Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times prioritizing tasks accordingly. Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively. Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence

Location: In-person

CA-Concord-2540 East St -94520 (CA421)

Hours: 8 hours/day

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No