Desktop Support Specialist

Desktop Support Specialist

City of OFallon Missouri

Pay Range: $27.28/hour

The City of OFallon is seeking a skilled and serviceoriented Desktop Support Specialist to help maintain the Citys hardware software and information systems. This role is ideal for someone who enjoys handson technical work solving problems and supporting a diverse group of users across a fastgrowing community.

The Desktop Support Specialist plays a key part in keeping the Citys technology running smoothly. Youll respond to equipment issues support end users maintain hardware and software and assist with ongoing improvements to the Citys IT environment. Your work directly supports the efficiency and effectiveness of City operations.

• Respond to trouble calls and diagnose equipment issues.

• Perform local and remote testing including running diagnostic programs.

• Repair equipment build cables replace components and identify hardware failures.

• Prepare and install computers peripherals and network connections.

• Assist with software installation configuration and troubleshooting.

• Diagnose and resolve hardware and software malfunctions.

• Coordinate equipment repairs with external vendors.

• Maintain inventory of spare parts and repurpose usable components.

• Implement and maintain information systems and enhancements.

• Train users on basic computer and equipment operation.

• Assist in developing proposals for IT system procurement.

• Operate ITrelated equipment such as scanners printers plotters and graphics devices.

• Support demonstrations site preparations equipment moves and wiring changes.

• Review system logs to ensure proper server operation.

• Follow security procedures to protect systems and data integrity.

• Monitor network activity and assist remote users.

• Respond to equipment malfunctions and coordinate vendor support when needed.

• Perform other related duties as assigned.

• Knowledge of IT terminology tools and methodologies.

• Understanding of IT recordkeeping practices.

• Ability to diagnose hardware and software issues.

• Knowledge of data communications networks.

• Strong communication and customerservice skills.

• Ability to install and troubleshoot computer components and software packages.

• Ability to resolve operating system malfunctions.

• Ability to follow detailed written and verbal instructions.

• Ability to conduct user training sessions.

• Associate degree in a related field or equivalent knowledge.

• One to two years of experience in a similar role or through an apprenticeship/internship.

• Relevant certifications preferred (e.g. CompTIA A Network Microsoft certifications).

The City of OFallon values its employees and offers a comprehensive competitive benefits package including:

• Medical Dental and Vision insurance

• Employerpaid Accident and Life Insurance

• Optional HSA with employer contributions

• Flexible Spending Accounts

• Optional Pet Insurance

• Wellness incentives

• Onsite workout facilities

• Discounted Renaud Center membership

• Employee Assistance Program

• IdentityTheft Protection

Paid Leave Benefits:

• 3 weeks of vacation for new hires

• 11 holidays 1 personal holiday

• Sick leave and extended illness leave

• Access to Zen and lactation rooms in select facilities

Retirement & Development:

• Missouri LAGERS L6 Pension Plan

• 457(b) retirement plan options

• Tuition reimbursement for continued growth

Make a difference where you live!

Visit to submit your application.

The City of OFallon is an Equal Opportunity Employer and participates in EVerify.

Required Experience:

IC