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Desktop Support Specialist
Job Location:
Job Location:
New York City, NY - USA
Yearly Salary:
$ 67500 - 75000
Yearly Salary:
Posted:
17 June 2026 (30+ days ago)
Posted:
Application Deadline:
14 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
OVERVIEW
The Desktop Support Specialist provides onsite technical support to end users and helps maintain a stable secure and efficient desktop environment across the organization. This role supports Windows and macOS devices mobile technology collaboration tools printers and conference room systems. The position also supports device deployment asset lifecycle management documentation and IT projects while delivering a high level of customer service including support for executive and VIP users.
For over 40 years Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs an irreverent spirit the everyday and the extraordinary. Today the brand continues to make its Marc as rebellious unpredictable and original. Our work is founded on our core brand pillars: unexpected utilitarian urban unisex and unique. New York City in design and spirit our teams thrive off relentless authenticity an openness to standing out and inclusivity for all.
RESPONSIBILITIES
Technical Support
The compensation for this position ranges from$67500 -75000 annually. The rate of pay offered will be dependent upon candidates relevant skills and experience. Marc Jacobs uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward all levels of expertise performance and tenure.
Marc Jacobs in partnership with LVMH offers a comprehensive and generous employee benefits package featuring medical dental and vision insurance short and long-term disability coverage employee discounts and perks a 401k plan with employer match and automatic employee contributions.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International was founded on Marcs vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought background and experience all essential to our spirit of innovation and line with this commitment we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race color sex sexual orientation gender identity or expression age veteran status national origin religion disability or any other characteristic protected by federal state or local law.
The Desktop Support Specialist provides onsite technical support to end users and helps maintain a stable secure and efficient desktop environment across the organization. This role supports Windows and macOS devices mobile technology collaboration tools printers and conference room systems. The position also supports device deployment asset lifecycle management documentation and IT projects while delivering a high level of customer service including support for executive and VIP users.
For over 40 years Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs an irreverent spirit the everyday and the extraordinary. Today the brand continues to make its Marc as rebellious unpredictable and original. Our work is founded on our core brand pillars: unexpected utilitarian urban unisex and unique. New York City in design and spirit our teams thrive off relentless authenticity an openness to standing out and inclusivity for all.
RESPONSIBILITIES
Technical Support
- Provide onsite and remote support for hardware software operating systems and peripheral devices in Windows and macOS environments.
- Troubleshoot and resolve issues involving desktops laptops mobile devices printers monitors docking stations and related equipment.
- Support Microsoft 365 email calendaring collaboration tools and other approved business applications.
- Document incidents service requests troubleshooting steps and resolutions in the IT service management system.
- Escalate issues to internal teams or external vendors as appropriate.
- Provide high-touch technical support to executives senior leadership and other designated VIP users.
- Prepare and support conference rooms audiovisual systems and meeting technologies for business-critical meetings and events.
- Handle sensitive issues with professionalism discretion and urgency.
- Deploy configure maintain replace and retire end-user devices and related equipment.
- Prepare equipment for new hires employee transfers and device refresh initiatives.
- Maintain accurate inventory records for computers mobile devices monitors printers and accessories.
- Support asset tagging stockroom organization warranty tracking and disposal processes.
- Assist in maintaining standard desktop images and provisioning processes.
- Support endpoint management processes including device enrollment software deployment patching and policy application.
- Assist with technologies such as Omnissa/WS1 Active Directory and Microsoft 365.
- Follow IT security standards and support endpoint compliance encryption multifactor authentication and access controls.
- Create and maintain knowledge base articles user guides and support documentation.
- Participate in hardware refreshes software rollouts office moves operating system upgrades and other IT initiatives.
- Provide after-hours or weekend support as needed for projects or business requirements.
- Bachelors degree in Information Technology Computer Science or a related field preferred; equivalent experience will be considered.
- Minimum of 3 to 5 years of experience in desktop support endpoint support or a related IT support role.
- Experience supporting both Windows and macOS environments required.
- Experience supporting executive-level users and managing IT assets preferred.
- Proficiency with Windows 11 and macOS support
- Working knowledge of Microsoft 365 Active Directory Omnissa/WS1 or other MDM Soluion
- Experience supporting mobile devices printers conferencing technology and office productivity applications
- Basic networking knowledge including TCP/IP DNS DHCP VPN and Wi-Fi troubleshooting
- Familiarity with endpoint security practices including encryption multifactor authentication patching and access management
- Experience using ticketing and IT service management systems
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong troubleshooting and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively
- Professionalism sound judgment and discretion
The compensation for this position ranges from$67500 -75000 annually. The rate of pay offered will be dependent upon candidates relevant skills and experience. Marc Jacobs uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward all levels of expertise performance and tenure.
Marc Jacobs in partnership with LVMH offers a comprehensive and generous employee benefits package featuring medical dental and vision insurance short and long-term disability coverage employee discounts and perks a 401k plan with employer match and automatic employee contributions.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International was founded on Marcs vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought background and experience all essential to our spirit of innovation and line with this commitment we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race color sex sexual orientation gender identity or expression age veteran status national origin religion disability or any other characteristic protected by federal state or local law.
Required Experience:
Junior IC
