Desktop Support Manager

Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda MD.

Candidates must:

• Be local to the Washington DC metropolitan area and able to work onsite five days per week.
• Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 810 desktop engineers while serving as the highest level of technical escalation for complex desktop endpoint imaging application and user support issues.

This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations performing many of the same technical responsibilities as their team while providing leadership mentoring operational oversight and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues supporting endpoint technologies participating in major incident response maintaining desktop standards and ensuring the delivery of secure reliable desktop services across the enterprise.

Required Qualifications

• Associates Degree with 12 years of relevant experience Bachelors Degree in Computer Science Information Technology or related field with 10 years of relevant experience or equivalent combination of education and experience.

• Minimum of 3 years of leadership supervisory or team lead experience.

• Extensive hands-on enterprise desktop engineering and support experience.

• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.

• Comfortable performing hands-on technical work in addition to personnel management responsibilities.

Strong hands-on expertise with:

• Windows 11 enterprise environments

• Active Directory Group Policy DNS and DHCP

• Endpoint security technologies including encryption antivirus firewall management and patching

• Desktop imaging and automated deployment tools

• Endpoint management platforms such as SCCM MECM Intune JAMF or equivalent

• ServiceNow or similar IT Service Management (ITSM) platforms

• Root cause analysis and incident management

Required Certifications

Candidates MUST possess at least one of the following certifications:

• CompTIA Security Network or equivalent

• ITIL Foundation (preferred)

• Experience with endpoint management tools (SCCM Intune MECM JAMF or equivalent).

Preferred Qualifications

• Experience supporting Federal NIH or HHS environments.

• Experience managing desktop virtualization environments.

• ITIL Foundation certification.

• Microsoft enterprise certifications.

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If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.