Desktop Support
Job Location:
Los Angeles, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The ideal candidate will be capable of performing their duties without direct supervision and be capable of working both locally and sometimes remotely while maintaining team cohesion. They must be customer-focused and a motivated self-starter who possesses excellent customer service and communication skills; both orally and in writing. Exceptional listening questioning and analytical skills are vital to success in this role.
Responsibilities: The primary role is to provide hands-on hardware and software support for computers print devices peripherals and other IT related equipment for SWAs Los Angeles office. Providing remote support to all other SWA offices is a secondary role of this position along with adhering to SWAs IT standards and ensuring compliance in accordance with SWAs IT strategy.
Reports to: Coordinates activities with local office management and reports directly to the CTO.
Skills Required: Should possess a working knowledge of IT related hardware and software. Strong teamwork communication and interpersonal skills are essential along with the ability to effectively work with technical and non-technical staff.
Installation support and administration experience and knowledge is desired but not required in the following specific areas:
Software: Windows 10 11 MS Office Suite Adobe Products AutoCAD Graphics Programs
PCs Laptops Printers Plotters Scanners Copiers Cell Phones
Printer troubleshooting
Desktop troubleshooting
Problem solving
Interpersonal skills
Ability to lift 50 lbs
Organizational skills
Follow detailed instructions
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