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Desktop Support Engineer

Inherent Technologies

Job Location:

Los Angeles, CA - USA

Monthly Salary: Not provided by the employer

Posted: 24 June 2026 (30+ days ago)

Application Deadline: 21 September 2026

Vacancies: 1 Vacancy

Job Summary

Position: Desktop Support Engineer

Location: Los Angeles CA***HYBRID***

Duration: 1 Years

Job Description:

Help Desk Engineer (Level 1 / Level 2 Support) Capital Markets & Trade Floor

Position Overview

We are seeking a Help Desk Engineer with experience supporting users. The ideal candidate will provide Level 1 and Level 2 technical support to traders portfolio managers sales teams research analysts and other business users in a fast-paced financial services environment.

This role requires strong troubleshooting skills excellent customer service and the ability to resolve issues impacting mission-critical trading applications market data platforms and end-user computing environments.

Key Responsibilities

End User Support

Provide Level 1 and Level 2 technical support
Respond to incidents and service requests through ticketing systems phone chat and in-person support.
Troubleshoot hardware software networking and application-related issues.
Support senior executives traders sales teams portfolio managers analysts and operations personnel.

Desktop & Infrastructure Support

Install configure and support Windows 10/11 workstations and virtual desktop environments.
Manage user accounts permissions and access using Active Directory and Microsoft Entra ID (Azure AD).
Support Microsoft Office 365 Teams Outlook OneDrive and SharePoint.
Configure and troubleshoot printers mobile devices docking stations and peripheral equipment.
Support Citrix VPN and remote access technologies.

Incident & Problem Management

Monitor and prioritize incidents impacting trading and business operations.
Participate in major incident management during market hours.
Document troubleshooting procedures and resolutions in the knowledge base.
Ensure adherence to SLA and KPI targets.
Provide timely communication and updates to business users and management.

Trade Floor Support

Provide white-glove support in high-pressure trading floor environments.
Support trader desktop setups multiple-monitor configurations and market data workstations.
Assist with desk moves hardware refreshes and onboarding activities.
Ensure minimal disruption to trading activities during issue resolution.

Collaboration & Continuous Improvement

Work closely with Infrastructure Network Security Application Support and Vendor teams.
Identify recurring issues and recommend process improvements.
Participate in technology upgrades migrations and deployment projects.

Required Qualifications

6 years of Help Desk Desktop Support or Technical Support experience.
Strong knowledge of Windows desktop operating systems.
Experience with Active Directory Microsoft 365 and Exchange/Outlook.
Experience supporting Bloomberg Refinitiv FactSet or similar financial applications.
Understanding of ITIL-based incident and service management processes.
Experience with ServiceNow Jira Remedy or similar ticketing systems.
Excellent troubleshooting and customer service skills.
Strong verbal and written communication skills.