Desktop Support Engineer

The role:

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations desktop PCs laptop/notebook PCs tablet PCs
• Collaboration and Communication services and devices including smart phones desktop phones mobility devices streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers scanners copiers multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required.
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About you:

• You will have a minimum 1-3 years experience in Windows Desktop support.

Experience in:

• Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
• Proven analytical troubleshooting and problem-solving skills.
• The ability to multi-task effectively determine priorities and meet SLAs.
• Excellent communication rapport building and internal customer service skills.

Join our global team of over 1000 engineer support heroes and work with some of the worlds leading brands from high-street giants to energy multinationals and financial institutions.

If you are interested in the opportunity to work onsite with one of A&O IT Groups key clients carrying out a wide range of IT related services meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.