Desktop Support Engineer #3252

Genius Road

Job Location:

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

Desktop Support Engineer
Contract Length: 12 months potential extension
Location: San Antonio Texas or Austin Texas (Onsite)

Summary
This is not a sit-at-a-desk-and-wait-for-tickets role. You will be the go-to technology resource for a dynamic San Antonio office supporting everyone from day-to-day staff to senior executives who need things to work the first time every time. You bring calm to chaos you anticipate needs before they become problems and you genuinely enjoy helping people. If you take pride in being the person everyone trusts to get it done we want to talk to you.

Qualifications/Requirements:

You have been around the block in enterprise or government IT support and you know how to handle whatever walks through the door
Troubleshooting is second nature whether it is a laptop that will not connect a printer on the fritz a Teams Room that is not cooperating or a user locked out five minutes before a meeting
You are fluent in Microsoft 365 and the full collaboration stack including Teams Outlook SharePoint and OneDrive
You document your work thoroughly communicate clearly and never leave a ticket hanging without an update
Supporting executives comes naturally to you. You understand the stakes you stay composed under pressure and you deliver
You follow security protocols without being reminded because you understand why they matter
Experience with Windows Apple and iOS Intune Dell hardware or Teams Rooms is a definite plus
Prior exposure to public sector cyber law enforcement or regulated environments will serve you well
Any relevant certification such as CompTIA A Network Security or ITIL is a bonus but what you can do matters more than what is on your wall

Duties/Responsibilities:

Be the face of IT for everyone who walks through the door staff executives contractors and visitors
Keep laptops mobile devices printers peripherals and collaboration tools running at peak performance
Make sure every conference room and meeting space is dialed in and ready before anyone has to ask
Manage the full lifecycle of user onboarding and offboarding so that every first day is smooth and every last day is secure
Own your tickets from open to close with clear documentation and no loose ends
Partner with network security and systems teams when issues need more firepower than a single technician
Keep asset inventory accurate equipment moves organized and loaner pools stocked and ready
Build and maintain knowledge articles that empower users to help themselves
Show up when it matters including after-hours maintenance windows and time-sensitive incident support

Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.

Required Experience:

Desktop Support EngineerContract Length: 12 months potential extensionLocation: San Antonio Texas or Austin Texas (Onsite) SummaryThis is not a sit-at-a-desk-and-wait-for-tickets role. You will be the go-to technology resource for a dynamic San Antonio office supporting everyone from day-to-day sta...

You have been around the block in enterprise or government IT support and you know how to handle whatever walks through the door
Troubleshooting is second nature whether it is a laptop that will not connect a printer on the fritz a Teams Room that is not cooperating or a user locked out five minutes before a meeting
You are fluent in Microsoft 365 and the full collaboration stack including Teams Outlook SharePoint and OneDrive
You document your work thoroughly communicate clearly and never leave a ticket hanging without an update
Supporting executives comes naturally to you. You understand the stakes you stay composed under pressure and you deliver
You follow security protocols without being reminded because you understand why they matter
Experience with Windows Apple and iOS Intune Dell hardware or Teams Rooms is a definite plus
Prior exposure to public sector cyber law enforcement or regulated environments will serve you well
Any relevant certification such as CompTIA A Network Security or ITIL is a bonus but what you can do matters more than what is on your wall

Duties/Responsibilities:

Be the face of IT for everyone who walks through the door staff executives contractors and visitors
Keep laptops mobile devices printers peripherals and collaboration tools running at peak performance
Make sure every conference room and meeting space is dialed in and ready before anyone has to ask
Manage the full lifecycle of user onboarding and offboarding so that every first day is smooth and every last day is secure
Own your tickets from open to close with clear documentation and no loose ends
Partner with network security and systems teams when issues need more firepower than a single technician
Keep asset inventory accurate equipment moves organized and loaner pools stocked and ready
Build and maintain knowledge articles that empower users to help themselves
Show up when it matters including after-hours maintenance windows and time-sensitive incident support