Desktop Support ENG

ESSENTIAL FUNCTIONS

• Installconfiguremaintainand troubleshoot Windows-based computers and various peripheral devices effectively.

• Installmaintainand troubleshoot all business applications effectively.

• Assistwith design of desktopapplication

• Assistwith design ofwireless and network solutions

• Create printer mappings for clinical systems.

• Escalate errors to hardware and softwaremanufacturersas necessary.

• Manage user errors and requests throughtheIT/Facilitieshelpdesk ticketing system.

• Document daily tasks and create user documentation as needed.

• Track company assets through inventorydatabasetimelyand accurately.

• Understandanddemonstratethemain roleof IT is to help others do their job better more efficiently and more securely.

• Maintaina high levelof customer satisfaction.

• Maintain confidentiality.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• 1-2years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.

• Must have at least intermediate skills with Microsoft Office Professional Suite.

• Healthcare IT Experience is preferred.

KNOWLEDGE

• Knowledge of Microsoft Office software.

• Knowledge of how tooperateand troubleshoot computer equipment.

• Knowledge of Telephony systems programming documentationand process creation.

• Knowledge of asset and time management skills toassistthe department.

SKILLS

• Skill in organizing tasks/work orders.

• Skill in using customer service skills in dealing with frustrated users.

• Skill in problem-solving.

• Skill inmaintaininga safe operating environment.

ABILITIES

• Ability to troubleshoot common desktop and user problems and develop resolution strategies.

• Ability to communicate effectively and in user-friendly terms verbally and in writing.

• Ability to be a team player with effective interpersonal skills.

• Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

• Some travel withinthecommunity.

• Mustresidein aHOPCoCNS Service Desk supported market

• Mostly remote work with some need to be on-

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.

• Some bending and stretchingarerequired.

• Manual dexterity using acalculator andcomputer keyboard

ORGANIZATIONAL REQUIREMENTS

• HOPCoMission Vision and Valuesmust be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilitiesand working conditions may change as needs evolve.