Desktop Support & Asset Management Specialist || Onsite in Miami, FL || W2 role
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Job Summary
Hi
Hope you are doing well !!
I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you.
Job Title: Desktop Support & Asset Management Specialist
Location: Onsite in Miami FL (Relocation will work)
Duration: 6 Months Contract
****While sharing resume mention consultant location and visa status***
Job Description:
ServiceNow
Device Deployment
Imaging
Data Migration
Logistics
ServiceNowITAM (IT Asset Management)
Desktop Management - Infrastructure Services (IS)
Key Responsibilities
Build and configure devices from the designated staging location (Port of Miami).
Ensure all devices are compliant with organizational security standards through Intune enrollment.
Coordinate distribution of new devices and collection of legacy devices.
Ensure successful execution of end-user device refresh lifecycle covering:
o Asset assignment
o Device activation
o Decommissioning of old hardware
Troubleshoot post-deployment issues including application setup and device access.
Conduct follow-ups to ensure users are fully operational.
Coordinate shipping of devices to remote users via FedEx and track deliveries.
Manage scheduling for delivery/returns:
o Remote users via scheduling tools
o Onsite users via designated pickup locations
Update asset records at every lifecycle stage:
o Shipment
o Delivery
o Assignment
o Return
Maintain tracking numbers and audit trails in ServiceNow.
Work closely with project stakeholders (Engagement Manager SMEs client teams).
Follow defined governance and reporting structures.
Ensure adherence to agreed service windows and delivery timelines.
Work Environment & Coverage
Locations: Miami-area sites including Port of Miami Miramar Weston FIU Tech Hub and Biscayne.
Support Model: Combination of onsite and remote user support.
Required Skills & Qualifications
Technical Skills
Expertise in:
o Windows & Mac OS device setup and configuration
o Imaging and endpoint deployment tools
o Microsoft Intune / Endpoint Manager
o ServiceNow (Asset Management preferred)
Functional Skills
Strong understanding of:
o IT asset lifecycle management
o End-user support and troubleshooting
o Data migration and backup processes
o Logistics coordination and scheduling
Soft Skills
Excellent communication and user interaction skills
Strong coordination and multitasking capabilities
Attention to detail in asset tracking and documentation
Ability to work in fast-paced high-volume rollout environments
Thanks & Regards
Abhishek Yadav
DMS Vision Inc. 4645 Avon Lane Suite 210 Frisco TX 75033 Email: Phone : EXT - 103
