Desktop Support Analyst I
Job Location:
Deer Park, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join DYOPATH as a Desktop Support Analyst
Are you passionate about solving technology challenges and delivering outstanding customer support Do you enjoy helping users stay productive while working with a variety of hardware software and endpoint technologies
DYOPATH is seeking a Desktop Support Analyst who is detail-oriented customer-focused and motivated to provide exceptional technical support in a fast-paced environment.
Why Youll Love Working Here
- Purpose with Passion Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
- Growth & Development Access certifications training opportunities and clear career advancement paths.
- Award-Winning Culture Be part of a team known for delivering exceptional IT services and fostering employee success.
- Collaborative Environment Work alongside talented professionals who value teamwork respect and continuous improvement.
Benefits
- Medical Dental and Vision Coverage
- Life Insurance
- 401(k) with Company Match
- You Pick a Day Paid Holiday
- FSA and HSA Options
- Pet Insurance
- Additional Benefit Programs Available
- Full Details Available at Overview
- Location: On-site (Deer Park TX)
- Schedule: 1st Shift (9a-5p CST); Monday through Friday
- Pay Rate:$25/hour
Your Mission as a Desktop Support Analyst
As a Desktop Support Analyst you will serve as a key technical resource responsible for maintaining endpoint hardware and software while ensuring users receive timely and effective support.
- Analyze and troubleshoot user incidents requests and technical issues.
- Provide support for desktops laptops printers scanners and other peripherals.
- Install deploy configure and maintain hardware and software solutions.
- Deliver technical support in person by phone and through chat tools.
- Create manage and resolve incidents while meeting established SLAs.
- Track work activities using client and internal ticketing systems.
- Coordinate with third-party vendors and service providers as needed.
- Order replacement parts and support hardware repair activities.
- Perform Microsoft security patching antivirus updates and other software maintenance activities.
- Create and maintain documentation knowledge articles and support procedures.
- Develop clear instructions that help build self-service capabilities for end users.
- Participate in continuous improvement initiatives and special projects.
What You Bring to the Team
Education & Certifications
- Bachelors degree in Computer Science Information Technology or a related field OR
- Four years of equivalent technical support experience
- CompTIA A Certification required or strongly preferred
Experience & Skills
- Experience providing desktop support and endpoint troubleshooting
- Intermediate hardware and software troubleshooting skills
- Experience supporting desktops laptops printers and peripheral devices
- Working knowledge of Microsoft 365 applications and services
- Familiarity with SharePoint preferably within Microsoft 365 environments
- Experience working with ticketing systems and SLA-driven support environments
- Strong written and verbal communication skills
- Excellent customer service and problem-solving abilities
- Ability to prioritize multiple tasks and meet deadlines
- Strong attention to detail and organizational skills
- Ability to work independently and collaboratively within a team environment
Other Requirements
- Valid Drivers License with an acceptable driving record
- Ability to successfully pass a background check prior to hire
Why This Role Matters
As a Desktop Support Analyst you will play an essential role in maintaining reliable technology services and ensuring users remain productive. Your expertise in troubleshooting customer service and endpoint support will directly contribute to operational success while providing opportunities to expand your technical skills and grow your career with DYOPATH.
Apply Today
If you enjoy solving technical challenges supporting end users and making a meaningful impact through technology apply today to become our next Desktop Support Analyst.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
