Desktop Supervisor OIT Internal (Hybrid Workplace From CO)

Together we innovate for a stronger Colorado

The work of employees at the Governors Office of Information Technology (OIT) is challenging and diverse because the needs of agencies customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. Were building one of the nations leading government IT organizations by reimagining how we support agencies building first-of-their-kind applications and creating an inclusive collaborative culture together. Join us in the important work of providing equitable access to services.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience OITs hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these itemsare not used by OITs hiring team.

Some of your important responsibilities will include:

• Collaboratively training troubleshooting and supporting system and process changes within multiple agency environments.

• Creating and maintaining an environment that is supportable secure and scalable.

• Staff supervision mentoring and leadership.

• Managing projects and ensuring adequate availability of resources.

• Resolution of internal and external customer issues.

• Actively engage in improving leadership skills attitudes and knowledge especially as related to equity diversity and inclusion. Attend training development and group training on topics of inclusive leadership.

OIT ONLY RECRUITMENT: This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Applications are not accepted from contractors engaged in work for OIT or any state entity as contractors are not employees.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience education certifications and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience knowledge and skills) are as follows:

Minimum Qualifications:

• Minimum of three (3) years of experience in an occupational field related to the work assigned to the position.

• Experience must include at least one year performing at the level of Senior/Lead/Matrixed Leadership in a relevant position.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis but cannot completely substitute for these qualifications.

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.

• If the minimum qualifications include a degree requirement additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• 6 years of knowledge of computer/network systems infrastructure requirements and standards standard software packages and patch deployment methodologies along with standard change control processes.

• Experience working with enterprise security tools - Bitlocker CrowdStrike Tenable Nessus etc.

• Experience working with ServiceNow.

• Experience working with and troubleshooting end-user systems with Microsoft Intune/AutoPilot and Microsoft Endpoint Configuration Manager (MECM/SCCM).

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.

A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate which may include a polygraph exam fingerprint-based criminal history search reference checks and a drug test.

This position may require travel within the specified geographic area and to locations across the state as needed.

This position may require on-call duties as needed by the position.

If this posting indicates remote from anywhere in CO in the title periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

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