Desktop Specialist
Job Location:
Job Location:
Pensacola, FL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Desktop Specialist will provide Tier 2 technical support to onsite office and remote users in an enterprise Windows environment. The role primarily consists of troubleshooting a variety of desktop related issues via tickets assigned within ServiceNow. Staff will be expected to provide professional customer-focused support while solving complex technical issues collaborate with others as well as work independently provide status reports to Team Leadership and must be able to work multiple projects in a dynamic environment.
General Requirements
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
General Requirements
- Active Top Secret Clearance with SCI eligibility
- Obtain DHS Suitability prior to starting employment
- HS diploma and 8 years of experience
- Work a fixed shift schedule with some flexibility for night/weekend work
- Excellent communication skills strong attention to detail ability to work multiple projects in a dynamic environment
- 3-5 years of experience providing onsite/remote Desktop Support
- Windows 10/11 OS Microsoft Exchange 2016/2019 MS Office 2016/O365
- Desktop Management Solutions: SCCM/MDT (Windows OS Image Development)
- Imaging PCs Troubleshoot Software/Hardware Issues (Monitors Printers KVMs)
- Active Directory (Manage Accounts Domain Joined Objects Security Groups)
- Create/Manage Exchange Mailboxes Distribution Lists External Contacts
- Troubleshoot Basic Network Issues: Connectivity Port Security Network Cards
- Intermediate Knowledge of Windows Registry DCHP Scopes DNS Records Print Queues
- Patch Management: Schedule weekly updates Review Tenable security scans Patch reported findings
- Experience using ServiceNow Altiris SCCM/MECM VMware Horizon MS Azure Active Directory
- Manage VMware Horizon Infrastructure: Master Images PC Clones DEM Profiler App Volumes
- Software Packaging SCCM Infrastructure Management SailPoint Administration
- VMware Horizon Infrastructure: Managing Images DEM Profiler App Volumes SDDC
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Required Experience:
IC
About Company
After a couple of years without an operating business, NewGen Technologies (formerly Bongiovi Entertainment) is once again revving its engines following a reverse merger with alternative fuel developer ReFuel America (which now functions as its operating subsidiary). The company hopes ... View more
