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Desktop IT Technician – Level 1
Job Location:
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
20 September 2026 (16 hours ago)
Posted:
Application Deadline:
18 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Desktop IT Technician is responsible forproviding 1st and 2nd line technical support across KDMs corporate network infrastructure. This role supports end-users across both office and manufacturing environments diagnosing and resolving hardware and software issues maintaining systems and peripherals managing user accounts and ensuring IT policies and security standards are consistently followed. The ideal candidate is a calm service-oriented problem-solver who communicates clearly with both technical and non-technical users.
KEY RESPONSIBILITIES:
- End-User Support & Help Desk
- Systems & Equipment Administration
- Network & Security
- Project & Process Support
QUALIFICATIONS:
- Associate degree in Information Technology Computer Science or a related field or equivalent hands-on experience.
- 34 years of experience in a desktop support help desk or IT technician role.
- Demonstrated experience supporting end-users in a Windows environment with Active Directory.
- Experience with hardware installation configuration and troubleshooting across desktops laptops and peripherals.
Preferred
- Experience in a manufacturing or production environment.
- CompTIA A CompTIA Network or Microsoft certification (e.g. MD-102 Endpoint Administrator).
- Familiarity with IT ticketing/helpdesk systems (e.g. ServiceNow Freshdesk Zendesk).
- Basic knowledge of SQL.
- Experience with enterprise software deployment tools (e.g. SCCM Intune Altiris).
READY TO APPLY
If youre passionate about solving technical problems helping people succeed and growing your career in a hands-on IT environment wed love to hear from you.Apply today and help power the technology that keeps KDM moving forward.
KDM is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to:
race color religion sexual orientation gender gender identity national origin disability or veteran status.
Required Experience:
IC
About Company
From intelligent store profiling to POP customization, INTELLITRAK can help you drive retail marketing solutions and Market Smarter.
