Deskside Technician – Rapid Response

Deskside Technician Rapid Response

Position Summary

The Deskside Technician Rapid Response team is the go-to group for escalations special projects and high-priority support across the organization. Youll own the full lifecycle of deskside support: resolving escalated issues managing hardware inventory and ensuring asset data accuracy.

Responsibilities

• Resolve escalated hardware software and network support requests from internal users
• Install configure and troubleshoot desktops laptops peripherals and related systems (Windows/Mac)
• Image and re-image workstations as needed
• Support M&A onboarding activities and ad hoc project work
• Process incoming hardware inventory within designated time windows
• Track inventory stock levels and reconcile data discrepancies in the asset management system
• Document issues resolutions and processes to maintain team knowledge and consistency
• Provide support to fellow team members on complex or escalated issues
• Coordinate small team projects as needed

Skills & Experience

• 47 years of technical support experience
• Strong desktop support skills across Windows and Mac environments
• Experience with a range of hardware: desktops notebooks printers monitors cabling and peripherals
• Proficiency with Microsoft Office remote support tools (e.g. Teams) and ticketing/tracking systems
• Experience with Microsoft Intune (Endpoint Management Group Membership Recovery Key management)
• Basic Windows administration experience preferred (Active Directory file/folder permissions Exchange distribution lists)
• Experience managing and tracking hardware assets

What Were Looking For

• Self-motivated and resourceful you research and troubleshoot before escalating
• Strong communicator who can support a variety of users with professionalism and patience
• Comfortable working independently in a fast-paced shifting-priority environment
• Takes ownership of their work and follows through without needing to be reminded

What Success Looks Like

First 30 Days

• Actively learning systems tools and team processes
• Shadowing team members and observing workflows
• Beginning to handle tickets with guidance and support

By 90 Days

• Working independently on most assigned issues
• Navigating tools and processes confidently without frequent questions
• Contributing to team efficiency through strong documentation habits and self-sufficiency
• documentation habits and self-sufficiency

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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